Customer Service Representative

4 days ago

George Town, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

**Customer Service Representative (Jalan Anson, Georgetown, Penang)**

**Inbound calls**

**On boarding date: 10-Feb-25**

**Working Hours**:
**7.00am to 7.00pm (Monday to Friday)**:

- 8 hours working only (7 to 4pm, 8am to 5pm, 9am to 6pm, 10am to 7pm)**

**7.00am to 5.00pm (Weekend /PH) -Rotational Shift Basis**

**-Weekend and PH only 2 shifts (7 to 4pm, 8am to 5pm)**

**Basic Salary package : up to RM2400 + attractive allowances.**

**Full training will be provided.**

**Core Responsibilities**:

- Customer Inquiries: Handle all types of inquiries related to tariffs, usage, account status, solutions (products and services), and more. You’ll be their go-to problem solver
- Account Management: Assist with reconnection requests, self-metering, and account updates to ensure smooth service delivery.
- Customer Complaints: Tackle billing and metering issues, turning challenges into opportunities for service improvement.
- Payments: Help customers with reposting and manual payment postings, ensuring accuracy and efficiency.
- Advisory Services: Provide expert advice on energy efficiency, renewable energy options, and product usage, helping customers make the best choices.
- Other Services: Manage auto-debit setups and assist with bill forecasting.
- Enquiry & Complaint Monitoring: Track and process customer inquiries and complaints to ensure timely resolutions.
- Disconnections & Reconnection Management: Handle disconnection and reconnection requests with professionalism and efficiency.
- Smart Meter Installations: Coordinate inquiries and rescheduling for smart meter installations nationwide.
- Crisis Management: Offer exceptional service during times when service-level agreements
- (SLAs) are not met, going the extra mile to resolve issues quickly.

**Requirements**:

- Experience: At least 6 months of experience in customer service or a call center role. Experience in utilities or telecommunications is a bonus. Fresh graduates with a passion for customer service are welcome to apply
- Skills:

- Excellent problem-solving abilities with a solutions-oriented mindset.
- Ability to manage high-volume calls professionally, ensuring every customer interaction is positive.
- Organizational skills with attention to detail and efficiency.
- Proficiency in MS Office and CRM software.
- Education: Minimum Diploma or equivalent qualification.
- Languages: Fluent in Bahasa Malaysia and English; proficiency in additional languages is a plus.
- Availability: Willingness to work flexible shifts, including weekends and public holidays, as required.
- Location: Jalan Anson ,Georgetown, Penang

**Job Type**: Contract

Pay: RM2,000.00 - RM2,400.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 02/10/2025

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