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Customer Service Executive

2 weeks ago

Bukit Mertajam, Malaysia Lee's Frozen Food Sdn Bhd Full time

**Responsibilities**:

- Complete daily sales order before stipulated cut-off time
- Generate and submit reports by end-of-day to the relevant recipients
- Work closely with sales and support team to provide excellent pre
- and post
- sales
- Provide leads and referrals to the sales team.
- Serves customers through various channels and platforms by providing product and service information and resolving product and service problems. Must maintain a positive, empathetic, and professional attitude toward customers at all times.
- Attracts potential customers by responding promptly to customer inquiries on product and/or service questions and suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Providing feedback on the efficiency of the customer service process.
- Contributes to team effort by accomplishing related results as needed.
- Participate in any ad-hoc projects/tasks as assigned by the management.

**Job Requirement**:

- Minimum Diploma qualification
- Fresh graduate is encouraged to apply
- Experience with MS Office and ERP software is an added advantage
- Attention to detail
- Organization skills, with an ability to stay focused on assigned tasks
- Emotionally intelligent, carries high integrity and protects confidentiality of the company
- Positive attitude, pleasant, hardworking, trustworthy and matured and able to maintain confidentiality at all times.
- Ability to outperform on all tasks and responsibilities
- Flexible and ability to adapt and adopt to company’s values and culture, as well as fast changes within the company.
- Thrive in a fast pace environment and ability to complete tasks, assignments and company goals in the shortest time frame.
- Result-oriented & skilled in developing business plans while initiating the changes necessary to achieve strategic objectives in competitive global markets.
- Resourceful and work well under pressure
- Dynamic, hands-on and committed to work long hours to deliver results
- Have integrity and good leadership qualities coupled with leadership skills
- Have strong planning and negotiation skills in addition to good interpersonal skills with capability to be a team builder as well as a team player
- Good communication and interpersonal skills with ability to interact with people at all levels.
- Ability to work independently and yet be a team player
- Fluent in spoken and written English and Bahasa Malaysia.
- To ensure that company interest is the priority and comes first, and to do whatever is necessary (including weekends, off days and public holidays) to meet this objective.
- Ensure that KPI and all task assigned and deliverables are completed as per the timeline; or earlier.
- Protect company’s information and interest at all times.
- Collaboration work with teams of all levels.
- Willing to travel outstation and overseas as and when required.

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much your current salary?
- How long your notice period?
- How much your expected salary?

**Experience**:

- Data entry: 2 years (preferred)
- Customer service: 2 years (required)