HR Advisor

4 days ago

Petaling Jaya, Malaysia Givaudan Full time

**HR Advisor Your future position?**

As first point of contact with HR Process, HR System and HR Policy requests, which are considered to be routine requests and require limited research, may be resolved via an easily accessible knowledge base and/or allow for immediate resolution.

**If you are someone with interest and knowledge on credit management and collection processes, here is our exciting role for you**:
**Service Delivery**
- Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate 2nd line support; prioritize issues
- Assume ownership for cases and be responsible for opening and closure of tickets
- Maintain customer contact until request is resolved
- Follow up on resolution and inform customer on status
- Comply with policies and procedures and service levels
- Share knowledge and best practices within the team

**Documentation**
- Document all information regarding customer queries according to standard operating procedures and produce reports when necessary
- Review and ensure regular maintenance and update of SOPs with accurate local specifics for all countries across

**Reporting**
- Run Pre-built reports or in case of small adjustments needed

You?

Are you a team player with excellent communication skills? Are you adaptable, flexible and determined to see problems through to a successful resolution for all? Are you diplomatic under pressure and who thrives on collaborating with teams who are as passionate about customer care as you are? Then come join the team and impact your world.

**Your professional profile includes**:

- College or University Degree
- Excellent proficiancy in Mandarin and English.
- Experience of working in a shared service or GBS environment/ call centre/ customer service environment
- Knowledge of call centre telephone system and technology
- Knowledge of customer service principles and practices

**Our benefits**
- Attractive package with benefits.
- Excellent opportunities for progressive learning and development.
- A creative team environment that will inspire you.

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