Retail Manager

6 days ago

Ipoh, Malaysia Wonderful Creamery (M) Sdn Bhd Full time

In this business department role as Retail Manager, you will be responsible for translating the retail business goals into executional next steps - working towards increasing and improving store productivity and profitability, coaching and training staff with the skills needed to improve store performances. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads

Key Responsibilities

50% - Retail Performance (Revenue & Operations)

To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized, including management of store fixtures, stock inventory, and promotional assets.

Ensuring optimal staffing levels through store rosters, adjusting based on customer traffic, store events etc, whilst adhering to the allocated budget.

Hire, develop and execute training programs for staff - guiding and coaching the team in terms of weekly revenue goals and targets, general store management, systematic operations, customer servicing, and skills training in order to optimize efficiency, generate sales and ensure positive customer experience.

Be on-ground at stores on a rotational basis, training and monitoring the team, assist with general running of store during key moments, including brand storytelling and product knowledge.

Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.

Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve

40% - Omnichannel / Retail Marketing Analysis

Prepare daily, weekly, monthly and other performance reports for business analysis.

Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels.

Lead visual merchandising activities in-store, working with store team to optimize product placements and visual displays, based on in-store observations.

Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.

Achieving store profitability targets by hitting sales targets and controlling store operating expenses.

10% - Special Projects & Admin

**Qualifications & Mindset Required**:
At least 6-8 years of working experience in retail management, managing multiple stores, revenue, full and part timers Visionary and forward-looking with proven execution ability to develop and deploy initiatives that deliver the required business results.

**Job Specializations**

Sales/Marketing, Retail Sales

**Salary**: RM5,000.00 - RM7,000.00 per month

Schedule:

- Day shift

COVID-19 considerations:
All customers are required to wear mask, scan mysejahtera and takes temperature before enter the office

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