Front Office Manager

12 hours ago

Kota Kinabalu, Malaysia Toojou Hotel Full time

**Responsibilities**:

- Ensure Outstanding customer care at all times.
- Maintain a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Verify that accurate room status information is maintained and properly communicated.
- Maintain master key control.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Prepare revenue and occupancy forecasting.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security team / Head of Security & Maintenance.
- Assist all departments in servicing the guests during high volume periods.
- Review daily front office work and activity reports generated by Night Audit.
- Review and respond Guest feedback on a daily basis.
- Any tasks as assigned by directors.

**Requirement**:

- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
- Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.
- Computer Knowledge and experience in MS office programs.
- Positive attitude and excellent communication skills. Experience of motivating and leading a winning team.
- Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
- Highly focused, have excellent communication, leadership and people skills.
- Command of the English language both written and verbal.
- Able to work on weekends and Public Holidays.

Pay: RM2,500.00 - RM3,800.00 per month

Application Question(s):

- When are you able to start to work if you were hired?
- Best way to contact you to schedule interview? by Whatsapp?

**Experience**:

- hospitality guest service: 3 years (required)

**Language**:

- Mandarin (required)
- English (required)

**Location**:

- Kota Kinabalu (required)

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