Sales Representative

18 hours ago

Kuala Lumpur, Malaysia Tentacle Infotech Full time

**SMB Back-to-Back Sales Representative**

**Job Summary**:

- The role involves selling **IT hardware products** through a back-to-back model, ensuring smooth transactions from sales lead generation to delivery.
- This position requires strong knowledge of IT hardware solutions, a deep understanding of SMB customer needs, and the ability to close deals by fostering long-term relationships.

**Key Responsibilities**:
**Sales Lead Generation & Qualification**:

- Generate leads from multiple sources, including outbound prospecting, inbound inquiries, and partner channels.
- Qualify potential customers based on needs, budget, and decision-making process.
- Identify opportunities for upselling and cross-selling additional IT hardware products and services.

**Back-to-Back Sales Execution**:

- Manage the end-to-end sales process, including lead qualification, proposal creation, and order closing.
- Ensure all sales transactions align with company policies and pricing models.

**Customer Relationship Management**:

- Develop and maintain strong relationships with SMB customers, understanding their needs and providing tailored IT hardware solutions.
- Provide ongoing support to customers to ensure satisfaction and retention.
- Act as the point of contact for SMB customers throughout the sales cycle.

**Product Knowledge & Market Awareness**:

- Stay up-to-date with the latest IT hardware products and industry trends.
- Provide customers with expert advice on product specifications, compatibility, and performance.
- Assist in creating and maintaining sales collateral and presentations.

**Sales Forecasting & Reporting**:

- Provide accurate sales forecasts and reporting on sales activity and pipeline status.
- Track key performance indicators (KPIs) and sales targets, ensuring consistent achievement of sales goals.

**Collaboration & Teamwork**:

- Collaborate with internal teams (sales, marketing, logistics, and finance) to ensure smooth order processing and delivery.
- Work closely with channel partners, resellers, and distributors to maximize sales opportunities.

**Key Qualifications**:
**Experience**:

- Minimum **2-4 years of experience in sales, preferably in the IT hardware industry or related technology sales.**:

- Experience working in a back-to-back sales model (working with resellers, distributors, or external partners).

**Skills**:

- Strong communication, negotiation, and interpersonal skills.
- Proven ability to manage the sales process from lead generation to close.
- Excellent understanding of IT hardware products (servers, workstations, storage, networking, etc.) and solutions.
- Ability to work with CRM software and sales tools (e.g., Salesforce, HubSpot).

**Knowledge**:

- Strong understanding of the SMB market and its unique requirements in terms of IT hardware.
- Familiarity with industry trends, competitive products, and pricing structures.

**Education**:

- Bachelor’s degree in Business, Marketing, IT, or a related field is preferred.

Pay: RM12,000.00 - RM13,000.00 per month

**Experience**:

- IT Hardware Sales: 2 years (required)
- back-to-back sales model: 1 year (preferred)
- IT hardware (servers, workstations, storage, networking): 1 year (preferred)
- sales tools (Salesforce, HubSpot): 1 year (required)
- CRM software: 1 year (preferred)

Work Location: In person

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