Team Leader

**Overview of Duties** - Behaves and acts (as a Team Leader) in an exemplary fashion, embodying the brand mindset. - Helps employees improve their skills and provides support for career development - Assists the Outlet Manager to manage the team - Assist the Outlet Manager in organising the F&B point of sale from A to Z - Ensures guest satisfaction, quality and high standards of service for customers - Helps the point of sale attain profitable results **Main Responsibilities** **Customer Relations** - Ensures guests are well looked after, from the moment they arrive to the time they leave - Enquires whether guests are satisfied throughout the meal - Offers attentive service to guests, adapting to any constraints - Establishes good relations with guests, offering advice and fostering customer loyalty **Professional Technique / Production** - With Outlet Manager organises the work for the team, including the need to multi-skill in employees' job requirements - Helps The Outlet Manager to ensure information is properly passed on to the team (briefings and debriefings with the kitchen staff etc) - Ensures the point of sale is prepared to a high standard - Ensures equipment is used correctly - Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations - Assists the Outlet Manager to check and evaluate the quality and speed of waiter service **Team Management and Cross-Departmental Responsibilities** - Evolves working methods in line with brand philosophy - Respects labour law, particularly when preparing work schedules - Assists the Outlet Manager to integrate, train and manage personnel - Ensures his/her staff are well presented (clothing, personal hygiene etc) - Assists the Outlet Manager to ensure smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc) **Commercial / Sales** - Helps the Outlet Manager to supervises the team's sales behaviour - Offers suggestions and advice to guests regarding services available - Is attentive to guests' requests and meets them - Increase revenue for the point of sale through additional sales techniques - Help increase guest loyalty through quality of service **Management and Administration** - Assist The Outlet Manager to work and number of personnel according to level of activity - Shares the responsibility for meeting the department's targets with his/her superior, by: - respecting the procedures and internal audits personally applicable - ensuring respect of the procedures and internal audits applicable to the team - increasing sales - Takes part in inventories and manages stocks under his/her responsibility **Hygiene / Personal Safety / Environment** - Ensures that the workplace remains clean and tidy and the safety of consumers - Respects the instructions and safety guidelines for the equipment used - Applies the hotel safety regulations (fire hazards etc) - Respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc) **Reporting Line** - Reports to the Outlet Manager, Director of F&B and Assistant **ProfileEducation / Professional Experience** - At least vocational certificate to degree level, with experience in F&B and supervising a team **Languages** - Fluent in the national language and English **Skills / Qualities** **Strong business orientation in three aptitudes**: - **Diagnosis & analysis**: Analytical mind, conceptual skills, good environment understanding - **Share his/her conviction**: Driving force, relational skills, highly committed - **Strive for results**: Success oriented, data finder, initiate / pro-active **Job Type**: Permanent Pay: From RM2,600.00 per month **Benefits**: - Health insurance - Maternity leave - Meal provided - Opportunities for promotion - Parental leave - Professional development