Remote) Customer Service Staff
2 days ago
Remote Customer Support Staff (Work from home fully)
Job Summary:
You will be the first point of contact for our customers. Your primary responsibility will be to provide timely and effective support, answer inquiries, and resolve issues to enhance the overall customer experience.
Key Responsibilities:
- Identify customer needs and provide accurate information about products, services, and policies.
- Troubleshoot issues and provide solutions in real-time, escalating complex cases to the appropriate department when necessary.
- Maintain detailed records of customer interactions and feedback in our CRM system.
Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on product knowledge, company policies, and industry trends to provide the best support possible.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service or a related field, particularly in live chat support.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM software and live chat tools is a plus.
**Job Types**: Full-time, Part-time
Benefits: Work from home
**Job Types**: Full-time, Part-time, Permanent
Pay: RM1,500.00 - RM2,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
-
Customer Service
2 days ago
Ipoh, Malaysia IS TAYAR MAJU SDN BERHAD Full time**Job Overview** As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure a positive customer experience. **Duties** - Analyze customer needs and offer appropriate solutions - Process sales orders and returns efficiently - Communicate effectively with customers to...
-
Customer Service Expert
4 days ago
Ipoh, Malaysia INFUSE Full time**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Admin Customer Service Executive
2 days ago
Ipoh, Malaysia SNS Network (M) Sdn Bhd Full time**Responsibilities**: - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet. - Responsible for daily operational tasks for...
-
Online Admin Customer Service
2 weeks ago
Ipoh, Malaysia Khal Legacy Full timeFully responsible for the branches daily operation (opening & closing). - Entertain walk in and online customers. - Focusing on replying customer enquiry via WhatsApp regarding Online Purchase and etc. - Managing customer postage for online purchase. - Offer a consistently good memorable customer service experience. - Greeting customers, responding to...
-
Customer Service
2 days ago
Ipoh, Perak, Malaysia Farmio Full time 18,200 - 182,000 per yearLanguage Required:MandarinCantoneseEnglishRole OverviewWe are currently seeking a Customer Service to support our daily operations and ensure customers receive fast, friendly, and accurate assistance. You will handle inquiries, process orders, follow up on deliveries, and help resolve any customer issues with care and professionalism.This role suits someone...
-
Customer Service
2 days ago
Ipoh, Malaysia YTL Full timeWe are looking for people that are interested in technology incline to telecommunications, this will be the best platform for you to start with us. Job Scope: - Good communication skills - Provide Customer Service - Achieve Sales Target (with high commission/incentive) - Basic computer knowledge We provide you: - Basic Salary - 4G LTE Internet + Staff...
-
Remote Bilingual Support Specialist
4 days ago
Ipoh, Malaysia Tribe Business Services Sdn Bhd Full time**Overview** **Join Our Global Gaming Support Team!** We're hiring tech-savvy bilingual professionals to deliver exceptional customer support for a world-class mobile gaming platform - all from home! **Position Highlights**: **100% Fully Work from Home** **RM3,000 monthly** **Global Team** with strong promotion track (80% leaders promoted...
-
Outdoor Sales and Customer Service Executive
2 days ago
Ipoh, Malaysia Axellent Prints Sdn Bhd Full time**Who are we?** At Axellent Prints, we believe in creativity and thinking out of the box. The way we challenge the status quo is lowest prices from only RM20 per garment. We believe that we can complete customer’s order in a reasonably short time from our factory to your doorstep less than 10 working days! We provide apparel printing solutions from...
-
Service Manager
1 week ago
Ipoh, Malaysia Smart Screen Asia Full time**Key Responsibilities**: - Supervise daily operations of the service center, including vehicle servicing, diagnostics, repairs, and spare parts coordination. - Ensure a smooth workflow between service advisors, technicians, parts staff, and customers. - Manage customer interactions including service bookings, follow-ups, complaints, and service delivery...
-
Customer Service Consultants
2 weeks ago
Ipoh, Perak, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time 20,000 - 30,000 per yearJoin our team as a Customer Service Consultant and be the face of our retail outlets. You'll welcome walk-in customers, assist them with products and services, handle transactions with care, and make sure every visit is a smooth and positive experience. If you enjoy meeting people, solving problems, and creating great customer moments, this is the role for...