Customer Service Consultants

2 weeks ago


Ipoh, Perak, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time 20,000 - 30,000 per year

Join our team as a Customer Service Consultant and be the face of our retail outlets. You'll welcome walk-in customers, assist them with products and services, handle transactions with care, and make sure every visit is a smooth and positive experience. If you enjoy meeting people, solving problems, and creating great customer moments, this is the role for you

Responsibility

  • Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
  • Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
  • Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
  • To maintain accurate and comprehensive record of new and existing customers.

Requirements

  • Candidate must possess at least a SPM or Diploma in any field or equivalent.
  • Preferably with retail experience in telecommunication products and services.
  • At least One (1) year of working experience in the related field is required for this position.
  • Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
  • Sales oriented and able to work independently.
  • Good communication and good customer services.
  • Good discipline and work as a team.
  • Able to work in UMobile, Ipoh Parade Store

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Experience:

  • Retail sales: 1 year (Preferred)

Work Location: In person


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