Senior Executive, Customer Service

2 weeks ago

Ipoh, Perak, Malaysia Sunway Medical Centre Ipoh Full time 100,000 - 120,000 per year

Job Purpose

To stimulate a cultural change, be proactive and to enhance the quality of care and customer service provided to all of the hospital's customers and/or patients.

Core Duties

  • Receive customers' enquiries (walk-in or via telephone) and provide the information required
  • Providing clear directions of Hospital's facilities to customer upon inquiry
  • Handling customer/patients' queries and providing clear explanations and information
  • Triaging /understanding patients' medical condition so as to be able to provide correct/appropriate referral to the consultants
  • To assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
  • To conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
  • To assess/screen patients during rounds in order to provide immediate assistance where required
  • To address to all customers' feedbacks promptly and professionally
  • To calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
  • To log in all complaints received and to notify respective superior immediately
  • To draft reply letters (None clinical) for the complainants based on the input provided by the relevant departments' HOD (where required)
Qualifications & Requirements
  • Bachelor's Degree in Business Administration, Healthcare Management, Hospitality, or related field.
  • Minimum 3–5 years of experience in a hospital or hospitality customer service environment.
  • Excellent communication and interpersonal skills.
  • Strong leadership, problem-solving, and service recovery abilities.
  • Computer literate (Microsoft Office, Hospital Information System).

  • Customer Service Executive

    2 weeks ago

    Ipoh, Perak, Malaysia Voith Paper Fabrics Ipoh Sdn. Bhd. Full time 80,000 - 120,000 per year

    Job Summary:We're looking for a dedicated Customer Service Executive to support our growing team. In this role, you'll work closely with sales, application and production team members to ensure smooth day-to-day operations, manage customer inquiries, and contribute to sales planning and performance. If you thrive in a dynamic environment and enjoy...

  • Customer Service Executive

    1 day ago

    Ipoh, Perak, Malaysia D & O NUTRACEUTICAL MANUFACTURING SDN. BHD. Full time 40,000 - 60,000 per year

    We are a growing OEM health supplement and cosmetic manufacturer committed to delivering high-quality and innovative products to our clients. As part of our business expansion, we are looking for a proactive, organized, and customer-focused Customer Service Executive to join our dynamic team.This role plays a key part in managing OEM customer accounts,...

  • customer service executive

    2 weeks ago

    Ipoh, Perak, Malaysia SIMANA NETWORK SDN BHD Full time 30,000 per year

    Simana Network is hiring a Full time CUSTOMER SERVICE EXECUTIVE role in Greentown Business Centre, Negeri Perak. Apply now to be part of our team.Job summary:· No experience required for this roleSimana Network well established company since 2000. We have successfully trained more than 500 trainers in pass years.CRITERIA TO APPLY:· Age 21 and Above· Fresh...

  • Customer Service

    1 day ago

    Ipoh, Perak, Malaysia Farmio Full time 18,200 - 182,000 per year

    Language Required:MandarinCantoneseEnglishRole OverviewWe are currently seeking a Customer Service to support our daily operations and ensure customers receive fast, friendly, and accurate assistance. You will handle inquiries, process orders, follow up on deliveries, and help resolve any customer issues with care and professionalism.This role suits someone...

  • Customer Service Officer

    1 day ago

    Ipoh, Perak, Malaysia speed line logistic m sdn bhd Full time 24,000 - 26,400 per year

    Job Descriptionhandle incoming and outgoing telephone callshandle all inbound and outbound documentationoversea and responsible for customer deliveries and pickup collectionhandle and resolve customer queries/complaints effectivelyLiaise with freight carriers, customs brokers, warehouse teams, and suppliers to coordinate shipments.Monitor shipment movements,...

  • Executive / Senior Executive, Relationship Management, Ipoh Enterprise Centre

    1 day ago

    Ipoh, Perak, Malaysia SME Bank Malaysia Full time 40,000 - 60,000 per year

    As a high-performance organisation, we offer our services through all our branches operating nationwide. Our key initiatives are driven by various action-plans to create a high level of engagement while nurturing the core values of S.M.I.L.E among the Talent Capital of the Bank.Talent management and development are the cornerstone of our operations. We are...

  • customer service executive

    2 weeks ago

    Ipoh, Perak, Malaysia Kamaya Electric (M) Sdn Bhd Full time

    Proceed customer order upload.Handle Production Application for sample request.Expedite stock process and follow up delivery with Production Control Team.Send shipping notification to customer after shipment dispatch.QC recall part and stock replacement shipment arrangement.Support Sales if receive customers claim and survey request.Receive customer forecast...

  • Customer Service Executive

    1 day ago

    Ipoh, Perak, Malaysia Grape Holding Sdn Bhd Full time 21,000 - 30,000 per year

    Job DescriptionHandle inquiries and attend to customer's needs. Handle data entry into computer system. Investigate customer complaints/issues. Handle booking inquiries by guest.Job DetailsJob Info & RequirementContract TypeFull-timeJob TypeExecutiveExperience Level< 1 year, 1-3 yearsJob CategoriesCustomer Svc/Call CentreMinimum Education...

  • Customer Service Consultants

    2 weeks ago

    Ipoh, Perak, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time 20,000 - 30,000 per year

    Join our team as a Customer Service Consultant and be the face of our retail outlets. You'll welcome walk-in customers, assist them with products and services, handle transactions with care, and make sure every visit is a smooth and positive experience. If you enjoy meeting people, solving problems, and creating great customer moments, this is the role for...

  • Admin cum Customer Service Executive

    2 weeks ago

    Ipoh, Perak, Malaysia 3b512b21-72cc-40c0-b629-4b3e9bd5776b Full time 40,000 - 60,000 per year

    What You'll Do:Create and maintaining debtors and creditors information in the system consistently and correctlyResponding and attend to customer inquiries and needs promptly to meet their satisfactionAssisting in the order processing, payment collection and delivery as requested and quoted accordinglyLiaising with the logistic company on the import and...