service advisor/consultant

2 days ago

Ipoh, Perak, Malaysia Private Advertiser Full time 40,000 - 60,000 per year

About the role

We are seeking a talented Service Advisor/Consultant to join our dynamic team. As a Service Advisor/Consultant, you will play a crucial role in providing exceptional customer service and technical support to our valued clients. This is a full-time position, offering you the opportunity to grow within a well-established and reputable automotive company.

What you'll be doing

  1. Serving as the primary point of contact for customers, handling inquiries, and addressing any concerns or complaints
  2. Assisting customers in understanding the service and repair process, providing regular updates, and ensuring their satisfaction
  3. Collaborating with the technical team to diagnose and resolve vehicle issues, ensuring timely and efficient service
  4. Maintaining detailed records of customer interactions and service history
  5. Proactively identifying opportunities to upsell and cross-sell additional services or products to enhance the customer experience
  6. Staying up-to-date with the latest technologies, and industry trends to provide knowledgeable and informed guidance to customers

What we're looking for

  1. Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry
  2. Strong communication and interpersonal skills, with the ability to build rapport and effectively manage customer relationships
  3. Excellent problem-solving and critical thinking skills to diagnose and resolve customer issues
  4. Familiarity with car maintenance, products and services, or a willingness to learn and stay up-to-date with industry developments
  5. Proficiency in both written and spoken English and Bahasa Malaysia
  6. Commitment to providing exceptional customer service and a drive to exceed customer expectations

What we offer

  1. Progressive salary

  2. Monthly performance incentive

  3. Annual increment

  4. Annual bonus (depending on company performance)

  5. Lunch provided

  6. Hospitalization insurance coverage

  7. Uniforms

Apply now to become a part of our dynamic team

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