Customer Service Executive
7 days ago
**Key Responsibilities**:
- Greet and assist guests in a warm and professional manner.
- Provide accurate information about our spa and wellness services.
- Actively **promote and upsell** treatments and packages to walk-in customers.
- Handle bookings, check-ins, and check-outs efficiently.
- Build strong relationships with guests to encourage repeat visits.
- Support the team in achieving monthly **sales targets**.
- Attend to customer feedback and resolve issues professionally.
- Maintain cleanliness and ambiance of the reception area.
**Requirements**:
- Pleasant personality with excellent communication and interpersonal skills.
- Passionate about customer service and **interested in sales-driven roles**.
- Previous experience in hospitality, spa, or retail is an added advantage.
- Able to work in shift rotations, weekends, and public holidays.
- Must be able to work at **KLIA2**.
- **This role is open for Internship placement. Let us know if you are keen to do internship with us.**_
**Job Types**: Full-time, Permanent
Pay: From RM2,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
Application Question(s):
- Are you looking for full time or internship placement for this role?
- Do you have any prior experience in customer service, hospitality, or sales-related roles? (Yes/No)
- Are you comfortable promoting and upselling products or services to customers? (Yes/No)
- How would you handle a guest who is unhappy with the service?
- Are you able to work at KLIA2, including shift hours, weekends, and public holidays? (Yes/No)
Work Location: In person
Expected Start Date: 07/01/2025
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