Call Center Agent

6 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

**Position Overview**:
As a Junior Banking Customer Service representative, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To resolve customer issues efficiently and effectively, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support.

**Job Requirements**:

- Minimum SPM with Credit in English and Mathematics with 2 years experience as CS
- Open for fresh graduate for Diploma and Degree

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (required)

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