Customer Care Consultant

Job PurposeTo engage, nurture, and convert prospective leads into confirmed appointments through effective communication and follow-up strategies for all branches under Sunfert Group.To provide accurate information, guidance, and support to potential patients throughout their inquiry journey.To enhance customer experience by responding promptly and...

**Duties**: - Attending to the needs of patients (focused on China patient) who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and...

**Customer Care Advisor** - Handling outbound calls related to refunds and payments. - **Contract Duration**: 6 months **Requirements**: - 0-2 years of experience in customer service. - Strong verbal and written communication skills. - Ability to learn quickly and adapt to changes. - Competency in securely managing customer data. - Proficiency in English...

Handle inbound customers inquiries & request via voice & alternate channel - Establish and maintain good relationships with customers, build better customer experience - Min SPM (BM&BI PASS) - Tamil/Mandarin great adds.(MUST INC IN SPM) - LANGUAGE ALLOWANCE/TRANSPORT ALLOWANCE/ SHIFT ALLOWANCE BASIC :RM1500.00-RM1800.00 ALLOWANCE: Max RM600.00 - LOCATION :...

Position: CS Sales Specialist ( English speaker) Language:* English B2 Experience:* Sales Shift:* 24/7 Shift (Canada/New Zealand client) HC:* 6 **Salary**:* RM 4815 ( Basic 3700, Language allowance 250, Shift Allowance 300 plus other allowance) Location: Bangsar South Malaysia Start Date:* 6th Jan 2025 Education:* SPM and above Work Setup: Work from...

_**Contact Centre (UCC) / Care Crew**_ Training: 2months - approx. Mon - Fri / 8.30am - 5.30pm Training Location: Online / Physical - **Woking Hours**:_ Mon - Friday: 8am - 10pm Sat, Sun & PH: 8am - 10pm Must be willing to work shift rotation. Must possess Laptop/Desktop & Unifi/Broadband for online training (at home) - **Working Location**:_ TM...

Job Highlights - MNC Company & Professional Career Exposure - Easy access to Public Transport - Young Vibrant Working Environment : The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC also needed to assist customers with...

Job PurposeThe Customer Experience Manager is responsible for driving patient satisfaction, loyalty, and retention through personalized communication, efficient service recovery, and proactive engagement initiatives. This role combines CRM strategy, customer service leadership, and data-driven improvement to enhance every touchpoint of the patient journey at...

**Requirements**: - Proficiency in skin laser and HIFU treatments - Extensive knowledge of advanced skincare techniques - Fluent in English (required), with Chinese or Malay language skills as an added bonus - Excellent communication skills and a caring nature - Experience in the field is preferred, but we welcome those with a genuine passion for...

First point of contact for customers enquiries regarding our product and services. - Contacting our current and potential customers to gather information, customer needs, feedback and conducting customer survey for management review. - Liaise with the logístical team and courier for delivering equipment and parts. - Working with the Logistics team to create...