Customer Care Logistics Executive

4 hours ago

Bangsar South, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

First point of contact for customers enquiries regarding our product and services.
- Contacting our current and potential customers to gather information, customer needs, feedback and conducting customer survey for management review.
- Liaise with the logístical team and courier for delivering equipment and parts.
- Working with the Logistics team to create PO, DO, Invoices and other related forms.
- Backup the In-house team when required.
- Following up with Customer ensuring the order is successfully fulfilled.
- Providing feedback to management on recurring customer issues and suggesting improvements to enhance customer service processes and procedures.
- Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an efficient and timely manner.
- Manage other administrative, office and related tasks as assigned by the immediate superior.

**Requirement**:

- Bachelor's degree or equivalent work experience.
- Previous experience in customer service, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Has background creating invoice,PO,DO and other related forms?
- Has basic understanding in Import/Export and/or INCOTERMS?

Ability to Commute:

- Bangsar South (required)

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