Customer Care Executive

2 days ago

Bangsar South, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

**About us**: Provides manufacturing solutions in the fields of machine tools, laser technology, electronics, and power tools.

**Responsibilities**:

- First point of contact for customers enquiries regarding our product and services.
- Contacting our current and potential customers to gather information, customer needs, feedback and conducting customer survey for management review.
- Liaise with the logístical team and courier for delivering equipment and parts.
- Working with the Logistics team to create PO, DO, Invoices and other related forms.
- Backup the In-house team when required.
- Following up with Customer ensuring the order is successfully fulfilled.
- Providing feedback to management on recurring customer issues and suggesting improvements to enhance customer service processes and procedures.
- Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in and efficient and timely manner.
- Manage other administrative, office and related tasks as assigned by the immediate superior.

**Job Requirements**:

- **Bachelor's degree or equivalent work experience.**
**- Previous experience in customer service, preferably in a call center or similar environment at least one year.**:

- Has background creating invoice,PO,DO and other related forms.**:

- Has basic understanding in Import/Export and/or INCOTERMS**
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

**Salary**: RM3,500.00 - RM4,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (preferred)

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