Project and Programme Management Office

-Job description

**Why join us?**

Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption. The team is a close knit collaborative group, driven by passion and a commitment to make a difference.

**What you’ll do**:
**Role**:
The Programme and Project Services Analyst either leads the Project Management Office (PMO) of a Project or provides support to a Project Manager, Programme Manager or Programme and Project Services Manager. This role supports the Programme / Project Manager to successfully deliver the project / programme from definition to closure. They will act as a source of guidance, governance and metrics on projects supporting the Project/Programme Manager for strategic decisions. They are responsible for following the HSBC Change Framework, using standard project management tools such as Clarity.

**Transformation**:
The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.

Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.

**Function**:
The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.

**Pr**i**n**c**i**p**al** **A**c**c**oun**t**a**b**ili**t**ie**s**: Value Creation**
- Demonstrates working knowledge of Programme / Project Framework, supporting the creation of detailed plans including key activities and milestones
- Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions; seeks opportunity to improve quality procedures
- Supports the Programme/Project Manager and Business representatives in defining required scope, quality, cost and effort
- Works closely with Programme/Project Manager to contribute to establishment and maintenance of the plan, ensures programme/project activities are aligned to the quality process and governance
- Tracks progress against the plan, looking ahead and removing roadblocks to delivery; asks questions when they do not understand, takes ownership of problems and timely escalates when needed (remaining calm, knowing when to escalate, escalates where possible with solutions)
- Manages change requests ensuring impact assessed for scope, time, budget, effort and quality; provides the sustainable value to the organisation by contributing to the efficiency improvement in programme/project
- Has good knowledge of risks/ issues/dependencies management techniques. Supports programme/project manager in identifying new risks/ issues/dependencies; Tracks risks/ issues/dependencies through appropriate tracking tools, involving key stakeholders/members of the programme/project team as appropriate
- Maintains accurate financial information for multiple programmes/projects; analyses financial data for single project / programme
- Drives creative thinking amongst peers to encourage thinking beyond the immediate operational consideration, prioritises and plans carefully that all deliverables are achieved and approaches are carefully thought, demonstrates a keen interest of bigger picture
- Facilitates development of communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
- Provides both verbal and written communication supervising and leading the project/ programme to ensure that the goal is achieved.

**Principal Accountabilities: Operational Performance**
- Assists with the development and monitoring of a well-defined programme/project plan, identifying the key milestones, assists in assigning role/task responsibilities cooperating closely with stakeholde