Project Management Officer

Job ID: 41459
- Location: Kuala Lumpur, MY
- Area of interest: Operations
- Job type: Regular Employee
- Work style: Office Working
- Opening date: 31 Oct 2025 - **Job Summary**Support Head, Transformation Programmes, WRB, providing support to the Project/ Programme Manager as required on Project/ Programme Management related deliverables;
- Support Head, Programme Management Office to work closely with PMs and the regional/local teams on financial management, project planning, overall project governance and various management reporting.
- Responsible to manage some projects of medium complexity for a specific business function or manage a group of smaller initiatives.
** Strategy**Manages the project / change using the Group Change Delivery Standards for delivery of the scope with a disciplined approach to change control and agreed timelines.
- Responsible for managing and driving the project delivery, provide direction, setup project governance in line with group standards as well as the CPO / AE expectations in the project.

**Business**Drive and manage change projects while complying to Change Delivery Standards (CDS) assurance framework. Ensure adherence to CDS and governance policies.
- Able to take calculated risks and seeks continuous improvement. Effectively manage, collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- Support the Group, Region, Country teams on financial management, project planning, overall project governance and various management reporting.
- Establish governance and review Programme documents: Project Steering Committee (PSC)/ Programme Steering Committee (PGSC) Terms of Reference, AED/PED, BRD, Project Plans, Closure Report, Change Requests, PSC MoM etc as applicable to meet the highest quality standards.
- Monthly update of Governance Dashboard and Phase Gate review for project funded initiatives by the Group / Region.
- Supporting the Project/Programme Steering Committee (PSC/PgSC) in preparing quality materials (ToR, Progress reports, Quarterly Portfolio Review, Refinement Forums, minutes etc)
- Ensuring project tools ie. Clarity, Azure DevOps is up to date including Project static data, status update including Red Amber Green status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the PSC/PgSC.
** Processes**Drive the project in a hybrid approach, by combining traditional and agile approaches whenever required and applicable.
- Understands the project lifecycle and ensures all stages of the lifecycle are managed accordingly.
- Facilitates project meetings and agile events as agreed in the project governance.
- Supports continuous improvement and operational efficiency of processes to optimise operating model and enhance customers’ experience.
- Works in collaboration with the Program manager, PO, Design team, Architects, and others to execute delivery and meet performance goals for the change initiative / solution.
- Ensures the Business Accountable Executive (AE) and the relevant Governance forums are made aware of any material risks, issues, cost, benefit, and scope changes.
- Whenever applicable, manages project financials (forecasts/ cost plans/ project expenditure) with PMO support.
- Assists the PMO with Post Implementation Reviews (PIRs) at Project closure.
** People & Talent**Good at stakeholder management. Required to elicit the risks and progress around the program.
** Risk Management**Manages and tracks risks, issues, impediments throughout the project life cycle and follows up through its resolution.
- Prepares materials for governance meetings as required.
** Governance**Manages project governance through delivery of work and sprint plans, agile ceremonies and relevant Governance forums.
- Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing CSTs, KRIs etc
- Liaise with the various stakeholders to obtain status updates and determine and agree on required actions
** Key stakeholders**Initiative Leads, Various Business Leads, Delivery Teams, Transformation office
- Technology & Operations (T&O), Functions - Business and Function Heads,
- Programme & Project stakeholders - Program Manager, Product Owners, Design Lead, Vendor partners
- Key Functional partners: Technology, HR, Finance, Compliance, Legal and Risk, Ops

**Other Responsibilities**Embed Here for good and Group’s brand and values in Singapore, Malaysia, WRB. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
- **Skills and Experience** Bachelor’s or master’s degree from recognised university.
- Experience more than 5 years in project management with proficiency in Clarity, ADO and Excel is preferred.
- Demonstrate knowledge on Technology Delivery Risk, Financial