Executive, Demand Planner
16 hours ago
At Davis, we are passionate about continuously developing and delivering significant technologies in the lighting and luminaire industry. If you have high self-motivation, resilient and are up to challenges, this is the opportunity for you
As a Demand Planner, you will provide strong customer support while interacting internally with the Factory Operations units to ensure fulfilment of customers' demands. You will also work with customers and the Marketing division to accurately forecast demands for manufacturing and inventory management.
**What You Need to Do**:
- Attend promptly to sales enquiries and support potential orders by providing information on available products and services.
- Process customers’ orders and work closely with the Factory Operations units to fulfil order requirements of customers.
- Resolve products and service issues by attending to customers’ complaints, determining the cause of issues, explaining the best solutions to resolving the issues, expediting corrections, and following up to ensure resolution.
- Manage sales forecasts, coordinate internal forecasts loading, monitor and review forecasts vs actual sales trends, and make relevant recommendations.
- Work closely with the Marketing division and customers to forecast demands based on seasonal products, promotions, discounts and market trends.
- Propose, plan and implement solutions to improve demand forecasts accuracy and standard operating procedures.
- Make appropriate shipment arrangement for outbound product delivery based on the Company’s production schedules while negotiating for the best freight rates according to market situation.
- Ensure smooth flow of shipping activities so that outgoing shipments to customers are achieved within scheduled timing.
**What We Need from You**:
- Minimum Diploma / Degree in Supply Chain Management / Business Administration / Logistic Management / Procurement or equivalent.
- At least 3 years of demand planning or supply chain management experience in a manufacturing setting.
- Excellent communication and negotiation skills with the ability to develop strong working relationships.
- Independent and proactive to follow up and follow through commitments.
- Strong multitasking skills with the ability to manage commitments under strict deadlines.
- Proficient in MS Office (Excel, PowerPoint and Word) and ERP system (Oracle Netsuite preferred).
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