Banking - Cards & Lending Operations
4 days ago
Job description:
**Roles and Responsibilities**
- Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
- Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
- Ensure day-to-day operations comply with the regulatory and internal requirements.
- Leverage on technology to drive high degree of digitalisation and scalability.
- Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
- Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
- Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.
**Requirement**
- Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
- At least 3 years of experience in Card operations, journey mapping and process optimization
- Strong foundation in design thinking and human centric methodologies
- A sharp eye for identifying weak points in processes and work flow structures.
- A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
- An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
- Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
- Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
- Leadership and mentoring skills.
- Confidence in your abilities to lead organizational change.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: Up to RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
-
Credit & Card Operations Anayst
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full timeResponsibilities:Be our analyst in our Lending Operations.Ensure day-to-day operations comply with the regulatory and internal requirements.Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.Leverage technology to drive a high degree of...
-
Bank Executive
4 days ago
Bandar Utama, Malaysia Upscale Sdn Bhd Full timePosition: Bank Executive Working hours: 10am to 7pm Must have Banking industry : At least 1 year of relevant banking experience in payments/loans/cards. **Responsibilities**: - Support day-to-day operational activities in payments/loans/cards processes. - Ensure all assigned cases are processed in accordance to operational manual and standard operating...
-
Card Operations Support Analyst
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full timeResponsibilitiesBe our subject expert in our Card Operations.Ensure day-to-day operations comply with the regulatory and internal requirements.Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.Leverage technology to drive a high degree of digitalisation and...
-
Business Support Agent
5 days ago
Bandar Utama, Malaysia Talent Street Full timeWe are looking for a skilled and customer-focused Business Support Agent for our digital banking platform. In this role, you will ensure seamless resolution of customer inquiries and operational support while maintaining high service standards in a fast-paced, digital banking environment. ResponsibilitiesSupport day-to-day operational activities in...
-
Banking Operation Team Leader
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full timeWe are seeking a proficient and detail-oriented Business Banking Operations Manager with expertise in Micro, Small, and Medium Enterprises (MSME) for a digital banking platform. In this role, you will be pivotal in managing the internal operations of our digital bank, ensuring smooth and efficient handling of MSME banking processes without reliance on...
-
Customer Experience
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time**Job Summary** **Responsibilities**: - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support...
-
Banking Operations
4 days ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time**Get to know the role**: **The day-to-day activities**: - Support day-to-day operational activities in the Onboarding processes. - Perform day-to-day eKYC processing with consistency - Review of name screening alerts with sound judgment and taking into account timeliness of alert closures. - Conduct CDD documentation and review for Retail Consumers with...
-
Banking Operations
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time**Responsibilities** - Be our Analyst in our **Business Banking Operations - Micro, Small, and Medium Enterprises (MSME)**: - Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most. - Use advanced data analytics to explore operations issues/opportunities, uncover...
-
Analyst - AML Operation
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full timeWE ARE HIRINGResponsibilities:Conducting KYC and CDD reviews of newly onboarded and existing customers and research, organising, filing and documenting the outcomes of the reviews.Day to day activities pertaining to the Bank's KYC processes for ongoing and enhanced due diligence.Reviewing flagged cases for potential sanctions and politically exposed persons...
-
AML Operations Executive
1 week ago
Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full timeRoles:Conducting KYC and CDD reviews of newly onboarded and existing customers and research, organising, filing and documenting the outcomes of the reviews.Day to day activities pertaining to the Bank's KYC processes for ongoing and enhanced due diligence.Reviewing flagged cases for potential sanctions and politically exposed persons matches identified on...