Automotive Customer Relation Assistant
1 week ago
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
**KPI**
1) Sales follow-up call: Registration & delivery.
2) Service appointment & reminder: min. 20 calls: 30 calls.
3) Service follow-up call: daily.
- Our Branches:
Ingress Motors Centre Sdn Bhd - Bandar Bukit Puchong (HQ)
Ingress Motors Centre Sdn Bhd - Shah Alam Seksyen 23.
Ingress Motors Centre Sdn Bhd - Bandar Baru Bangi
Ingress Motors Centre Sdn Bhd - Jalan 225 Petaling Jaya
**Job Types**: Full-time, Contract, Permanent
**Salary: RM1,900.00 - RM2,100.00 per month**
Pay: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Bangi (43600): Reliably commute or planning to relocate before starting work (required)
Work Location: In person
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