Aftersales Service Assistant Manager

1 day ago

Petaling Jaya, Selangor, Malaysia KARRUS AUTOMOTIVE SDN. BHD Full time 60,000 - 120,000 per year

Key Responsibilities:

  1. Lead the aftersales team to achieve or exceed set targets and key performance indicators (KPIs).
  2. Organise and coordinate daily workshop activities, ensuring efficient work distribution among service staff.
  3. Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards.
  4. Conduct daily briefings with the service team to streamline workflow and enhance efficiency.
  5. Handle customer issues and resolve complex or escalated complaints promptly and professionally.
  6. Maintain a high standard of customer satisfaction and uphold a positive company image.
  7. Ensure the service premises are maintained in a clean, organized, and safe condition in accordance with 5S standards.
  8. Ensure the team adheres to warranty, policy, and procedural guidelines set by principals and management.
  9. Oversee and support administrative functions related to workshop and branch operations.
  10. Undertake ad-hoc tasks or projects assigned by senior management.

Requirements:

  1. At least a Diploma or Degree in Automotive Engineering, or a related field.
  2. Experienced in managing an automotive/EV/luxury car aftersales or service workshop, preferably within an authorised dealership environment.
  3. Strong leadership and team management abilities.
  4. Excellent interpersonal and communication skills for effective engagement with staff and customers.
  5. Good organisational and administrative capabilities.
  6. Proficient in Microsoft Office and dealership management systems.
  7. Willingness to travel interstate for business purposes when required.

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