Executive, Dealer Operations

1 day ago

Petaling Jaya, Selangor, Malaysia Honda Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

JOB SUMMARY

  • Window person between dealer and stockist with HMSB in terms of standards, 5S, procedures, quality, system, and warranty issues.
  • Window person and main PIC between dealer for customers' complaint and communication form response.
  • Carry out audit and ensure all processes are complied.
  • Ensure all dealers adheres to the Standard Service implementation (SST) and other standard guidelines through monthly visit at Honda service dealers.
  • Assist dealers' service operation on other related activities or campaigns to boost up dealers' business opportunity.
  • Monitoring dealers' efficiency and productivity such as manpower and dealers' bay & hoist.
  • Guide Service Managers in terms of Why analysis, review PDCA and setting Action Plan.
  • Coach dealer staff on day-to-day processes and handling customers' complaints.
  • Monitor achievement by monthly and forecast accumulative performance.
  • Assist dealer in achieving target and ensure all direction or activities are conducted accordingly.
  • Guide & motivate dealers to understand & comply with HMSB policies.
  • Issue Non-Compliance Report (NCR) for recurring issues.
  • Sustain harmonious working relationship among dealers' care.
  • Perform related duties as assigned or as the situation dictates.
  • Conduct and prepare Aftersales Operation Meeting and Zonal Meeting based on respective region.
  • Ensure all approved project to be implemented at nationwide dealer within timeline

JOB REQUIREMENTS

  • Candidate must possess at least a bachelor's degree in Engineering, Marketing / Business Administration or equivalent.
  • Fresh graduate or relevant experience in Automotive After Sales Operation will be an added advantage.
  • Candidate must possess good communication skills.
  • Candidate must be proactive and self-motivated.
  • Candidate able to enforce HMSB standards and guidelines to the dealers.

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