E-Commerce Manager

1 day ago

Petaling Jaya, Selangor, Malaysia Supermom Management Service Full time 60,000 - 120,000 per year

1. Overall E-commerce Operations Management

  • Develop and execute end-to-end e-commerce strategies across platforms such as Shopee, Lazada, TikTok Shop, and the company website.
  • Plan and drive annual, quarterly, and monthly sales targets, ensuring the team achieves all KPIs.
  • Oversee store performance, growth roadmap, and platform compliance.

2. Product & Listing Management

  • Supervise product listing processes including title creation, key selling points development, pricing strategy, and inventory monitoring.
  • Work closely with procurement and warehouse teams to ensure product availability, accurate stock levels, and smooth logistics operations.
  • Monitor product lifecycle and initiate actions to boost product competitiveness.

3. Marketing & Traffic Growth

  • Plan and execute promotional campaigns, livestream strategies, content marketing, and membership programs.
  • Evaluate advertising performance (TikTok Ads, Meta Ads, Google Ads) and continuously optimize ROI.
  • Monitor platform tools (vouchers, campaigns, flash sales) to maximize visibility and traffic.

4. Data Analysis & Business Insights

  • Analyze sales performance, conversion rates, traffic sources, and customer behavior to identify opportunities and optimize sales strategies.
  • Prepare regular business review reports for senior management.
  • Conduct competitive analysis and track industry trends.

5. Platform Management & Project Coordination

  • Maintain strong communication with platform key account managers to secure campaign slots, marketing resources, and traffic support.
  • Coordinate effectively with cross-functional teams including warehouse, customer service, marketing, and creative teams.
  • Manage key operational projects and ensure timely execution.

6. Customer Experience & After-sales Management

  • Improve store ratings and customer satisfaction by optimizing customer journey and SOPs.
  • Oversee customer service workflow and support in handling major customer complaints.
  • Reduce negative reviews, cancellation rates, and return/refund issues through process improvement.

7. Team Leadership

  • Lead and manage the e-commerce team (operations, customer service, , designers).
  • Provide guidance, performance evaluation, training, and talent development.
  • Cultivate a results-driven, collaborative, and efficient working culture.

Requirements

  • Diploma or Bachelor's degree in Marketing, Business Administration, E-commerce, or related fields.
  • Minimum 3–5 years of hands-on experience in e-commerce operations (Shopee/Lazada/TikTok).
  • Experience managing TikTok Shop is highly preferred.
  • Strong understanding of platform rules, advertising tools, traffic mechanisms, and promotional systems.
  • Excellent analytical skills with the ability to interpret data and solve problems.
  • Highly self-driven, able to work under pressure, strong organizational and decision-making skills.
  • Experience in team management and ability to lead cross-functional collaboration.
  • Proven track record in achieving GMV growth or developing high-performing products is an added advantage.

Job Type: Full-time

Pay: RM6, RM8,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Professional development
  • Vision insurance

Language:

  • Chinese (Preferred)
  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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