Customer Service Representative
1 week ago
**Responsibility**
- Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp.
- Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are acknowledged and addressed in a timely manner.
- Assist customers in scheduling appointments, including coordinating product trials, arranging consultation and facilitating after-sales services.
- Collaborate closely with the sales team to stay informed about product features and benefits, enabling you to offer relevant information and recommendations to customers.
- Ensuring all issues are resolved promptly and effectively.
- Continuously update and expand your product knowledge to better assist customers and deliver exceptional service.
**Benefits:
- **
- Entitled to sales commission (after probationary period)
- Entitled to 11 days for public holidays *
- Entitled to 12 days annual leave, extra 1 day per year, maximum to 22days.
- EPF, SOCSO, EIS
- Medical allowance
- Dental allowance
- Pantry allowance
- Yearly bonus
**Working Hours**:
- 9.30am - 6.30pm, 5 days per week, off day on weekday
**Working Location**:
- Dato Onn, JB
**Please contact HR Department (Jane) directly via WhatsApp at 018-9882986**
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
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