Project Asisstant Manager

**ROLES & RESPONSIBILITIES**

**Program Management and Customer Interface**

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries. Define project scope, objectives, and success metrics in close collaboration with customer and align cross-functional teams within Akribis Systems to meet these objectives. Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.

**New Product Introduction (NPI)**

Lead new product introduction projects for customer, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery. Collaborate with customer on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer. Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimise impact on project timelines and quality.

**Engineering Change Management (ECM)**

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements. Document and track engineering changes, ensuring alignment with both Akribis’ standards and Key Account Customer(s)’s requirements.

**Technical Alignment and Decision Making**

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements, objectives, and progress. Serve as a technical advisor to internal teams, aligning customer requirements with Akribis’ capabilities and solutions. Drive decision-making processes related to technical aspects, balancing customer requirements with feasibility, cost, and quality.

**Continuous Improvement and Process Optimisation**

Identify areas for process improvement and implement changes to enhance project efficiency, product quality, and cost-effectiveness. Utilise feedback from Key Account Customer(s) and internal stakeholders to continuously refine program processes and customer engagement strategies. Implement metrics to monitor program performance, analyse data to identify trends, address issues, and support strategic goals.

**Documentation and Reporting**

Develop and maintain detailed documentation of project plans, schedules, risk assessments, and change orders for full transparency and traceability. Provide regular reports, updates, and technical reviews to Key Account Customer(s) and Akribis leadership, ensuring all parties have a clear understanding of project status. Maintain organised and accessible project documentation to support quality audits, compliance, and future reference.

**REQUIREMENTS**

**Project Management**

Lead and manage multiple technically complex projects, overseeing project planning, resource allocation, budgeting, and timeline tracking. Develop and maintain project Gantt Charts and schedules, ensuring alignment with customer requirements and internal goals. Coordinate with other project engineers to ensure optimal allocation of shared resources across entire portfolio of projects. Experience dealing with dynamic demand from customers, including frequent expedition/de-expedition requests.

**Customer Relationship Management**

Serve as the primary point of contact for key accounts, building strong, trust-based relationships with customers to understand and address their technical and business needs. Conduct regular project status updates and reviews with stakeholders, ensuring transparency and aligning deliverables with customer expectations. Work closely with customers to identify and resolve issues, improving customer satisfaction and strengthening long-term partnerships.

**New Product Introduction (NPI)**

Lead New Product Introduction (NPI) efforts, collaborating with engineering, manufacturing, and quality teams to ensure timely delivery of products to specification. Coordinate design validation, prototype testing, and initial production runs to meet customer specifications and ensure successful product launches. Manage risk assessments and mitigation plans, proactively addressing potential roadblocks to keep projects on track.

**Change Management and Process Optimisation**

Oversee engineering change orders (ECOs) and change management processes, ensuring smooth implementation across departments with mínimal disruption. Analyse and optimise production and operational workflows, implementing changes that improved efficiency and reduced costs. Champion continuous improvement initiatives, using feedback and performance metrics to drive process enhancements.

**Cross-Functional Collaboration and Communication**

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