Reservation Agent

**Job description**

We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

**Responsibilities**:

- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Salary**: RM1,800.00 - RM2,000.00 per month (Including fix allowances, overtime and other benefits)

*Schedule : 11 am - 7 pm (follow the roster schedule)

*Accommodation is provided upon request for outstation employee

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Minimum 1-2 years experience as Reservation Agent

**Language**:

- English (required)
- Bahasa (preferred)
- Able to speak Mandarin is an added advantage

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM21,600.00 - RM24,000.00 per year

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (preferred)