E Commerce Executive

2 days ago

Subang Jaya, Malaysia 3E Worldwide Sdn Bhd Full time

**Product Management**:

- Uploading and updating product listings on the website
- Ensuring product descriptions, pricing, and images are accurate and optimized for customer engagement and SEO.
- Managing product inventory, monitoring stock levels, and liaising with internal teams for restocking.

**Website Maintenance & Optimization**:

- Ensuring the eCommerce website runs smoothly, is user-friendly, and provides a seamless shopping experience.
- Collaborating with internal team to troubleshoot issues, enhance functionality, and improve site performance.
- Monitoring site speed, mobile responsiveness, and implementing improvements based on customer feedback.

**Order Processing**:

- Overseeing order fulfillment, ensuring timely dispatch, and monitoring customer delivery timelines.
- Handling returns, exchanges, and refunds according to company policy, ensuring a positive customer experience.
- Coordinating with warehouses and courier partners.

**Sales & Promotions**:

- Planning, executing, and tracking promotional campaigns, sales events, and discounts.
- Collaborating with the marketing team to launch campaigns, paid ads, and product launches.
- Analyzing sales performance and making recommendations for strategies to increase revenue and sales.

**Customer Service & Engagement**:

- Ensuring excellent customer satisfaction by providing timely and accurate information.
- Managing customer reviews and feedback to improve overall product and service quality.

**SEO & Content Management**:

- Optimizing product pages and website content for search engines to improve organic traffic.
- Ensuring that all online content is SEO-friendly, including product descriptions, blog posts, and other site materials.
- Keeping up with eCommerce trends, search engine algorithms, and best practices.

**Social Media & Digital Marketing**:

- Assisting in social media strategy, including content, posting and community engagement on platforms like Instagram, Facebook, and TikTok.
- Collaborating with influencers, affiliates, or other marketing partners to drive traffic and sales.

**Skills & Qualifications**:
**Technical Skills**:

- Familiarity with eCommerce platforms (e.g., Shopify)
- Basic knowledge of HTML, CSS, or web design tools (optional).
- Proficiency in Microsoft Excel or Google Sheets for data analysis.
- Understanding of SEO best practices and tools (e.g., Google Analytics, SEMrush).

**Soft Skills**:

- Strong communication and customer service skills.
- Attention to details
- Problem-solving skills to address customer issues and site challenges.

**Experience**:

- Previous experience in eCommerce, digital marketing, or retail operations is preferred.
- Knowledge of online payment systems and order fulfillment processes.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- What's your expected salary?

**Experience**:

- E-commerce: 1 year (required)

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