IT Service Desk Analyst

4 days ago

Bayan Lepas, Malaysia TENTACLE TECH SSO SDN BHD Full time

**Job Title: IT Service Desk Analyst**

**Salary: RM3,200 - Basic Salary (Depends on Experience) + (RM200) Fixed Allowance + (RM200) Parking Allowance**

**Location: Bayan Lepas, Penang**

**Key Responsibilities**:

- To provide 1st level support and troubleshooting.
- To ensure continuous improvement to the job function
- To submit daily, weekly, and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter
- personal and telephone communication skills.
- To handle all contacts with openness, honesty, and respect
- To act as single point of contact It related problems and queries,
- To always maintain customer focus in all areas.
- To ensure there is an emphasis on quality and continuous improvement within your job function.
- To carry out any other duties as and when assigned by the management.

**Key Skills & Experience**
- Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support
- Microsoft Office Apps, Snow ticketing tools
- Proficient in English language with good communication skills
- Able to work in office hours / shift as well
- Education Level
- Diploma or higher with 1 to 2 Years experiences.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,200.00 per month

**Experience**:

- Active Directory: 1 year (required)
- Azure: 1 year (required)

**Language**:

- English (required)

**Location**:

- Bayan Lepas (11900) (required)

Work Location: In person

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