Junior IT Support

2 weeks ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Job description**

Summary:
ARC Tier 1 operates within a secure Advanced Response Center (ARC), a specialized call center that provides technical support and customer service for complex products or services. ARCs employ highly trained agents and leverage advanced technologies like AI, chatbots, and automation to address customer inquiries. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience

Job Responsibilities:

- Perform log & route to Tier 2 or Resolver Team(s)
- Perform 1st level troubleshooting on EUC/Server/Network
- Basic POS troubleshooting
- Application troubleshooting
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)

Job Requirements:

- Minimum **1 year of experience** in IT support or IT service desk environment.
- Minimum Bachelor level **(MUST)**:

- Excellent command of English, both written and spoken **(MUST)**:

- Willing to work **12-hour shifts**.
- Good to have: Possess an ITIL4 Foundation Certificate
- Strong foundation in:

- Technical skills_
- 0ffice 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint/OneDrive)
- MS Excel (Pivot, filter, graphs)
- MS Windows
- Basic _Desktop_ Troubleshooting & Resolution
- Basic _Network_ Troubleshooting & Resolution
- BMC Remedy / ServiceNow
- Cloud Telephony system
- Non - Technical skills_
- Good communication skill
- Good customer service skill

**Job Type**: Contract
Contract length: 12 months

Pay: Up to RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you Malaysian Citizen?
- How many years experience related? (Minimum 1 year)

**Experience**:

- IT support: 1 year (preferred)
- Troubleshooting : 1 year (preferred)
- IT service desk environment: 1 year (preferred)
- Ticketing System : 1 year (preferred)

License/Certification:

- ITIL4 Foundation Certificate (preferred)

Work Location: In person



  • Johor Bahru, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time

    **Junior Marketing (Solar Industry)** **Location**: Desa Tebrau, Johor Bahru **Salary**: RM2,500 - RM3,500 **Working Hours**: Monday to Friday, 9:00am - 6:00pm Are you passionate about marketing and ready to be part of a growing green energy company? We are looking for a Junior Marketing Executive to join our team to support our solar business...


  • Johor Bahru, Malaysia OPUS IT SERVICES SDN BHD Full time

    **Description** - Troubleshoot on EUC/Server/Network related issues - Provide support for O365 - Familiar with desktop reimaging - Troubleshoot hardware/software related issues - Application troubleshooting - Event monitoring - Respond to the incoming enquiries/incident/request - Record and manage all issues in Service Management System - L1 troubleshooting...


  • Johor Bahru, Malaysia Averco Corporate Services Sdn Bhd Full time

    _Our Company was providing accounting, auditing and taxation services._ Job position: - Audit junior or Audit assistant (open for fresh graduate ) - Account Cum Admin Assistant Responsibility: **Audit junior or Audit assistant**: - Conduct audit procedures and collect adequate documentation to support the audit opinion. - Assisting seniors in audit...

  • Support Specialist

    7 days ago


    Johor Bahru, Malaysia IT INFINITY PTE LTD OPENSOFTHR SDN BHD Full time

    As a Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward looking...


  • Johor Bahru, Johor, Malaysia Arkhilite Pte Ltd Full time 10,000 - 20,000 per year

    Junior Creative Content Creator (Remote, Malaysia)at Arkhilite – Singapore-based Interior Architecture & Design StudioArkhilite is a boutique interior architecture studio from Singapore, known for creating calm, understated luxury spaces. We are looking for a Junior Creative Content Creator based in Malaysia to join our team remotely and bring our brand...


  • Johor Bahru, Malaysia MOONLIGHT MANUFACTURING SDN BHD Full time

    Job Title: Account Junior Executive / Assistant **Responsibilities**: - Assist with accounts payable and accounts receivable tasks. - Process invoices and expense reports promptly. - Reconcile bank statements and maintain accurate records. - Support in preparing financial reports and audits. - Provide general administrative support to the accounting...


  • Johor Bahru, Malaysia Socialble Full time

    **WE'RE HIRING: JUNIOR BRAND ASSOCIATES** Are you a driven, enthusiastic individual with a passion for branding, marketing, and people engagement? **Socialble Group** is looking for vibrant and motivated **Junior Brand Associates** to join our expanding team! **Role Overview**: As a Junior Brand Associate, you will be the face of our brand—driving...


  • Johor Bahru, Malaysia Dream Acheivers Full time

    Are you a motivated self-starter with a passion for building relationships and driving results? We're looking for an enthusiastic and goal-oriented **Junior Sales Associate** to join our growing sales team! This is your opportunity to gain hands-on experience, sharpen your communication skills, and launch a successful career in sales. **About the...


  • Johor Bahru, Malaysia Dream Acheivers Full time

    **WE'RE EXPANDING! JOIN OUR TEAM!** **POSITION: JUNIOR BRAND AMBASSADOR**: - Location: Menara Pelangi,Johor_ - Immediate Hiring | Full-Time / Entry Level_ Do you have a passion for branding, communication, and customer engagement? We’re looking for energetic and enthusiastic individuals to represent top brands in exciting campaigns and events! **Role:...


  • Johor Bahru, Malaysia Socialble Full time

    We are looking for a proactive and enthusiastic **Junior Marketing Executive** to support our marketing team. This is an excellent opportunity for fresh graduates or individuals with up to 1 year of experience who are eager to start a career in marketing. **Key Responsibilities**: - Assist in executing marketing plans and campaigns across digital and...