IT Technical Support

Own and manage escalated support cases, providing in depth technical expertise to resolve complex issues.Investigate reported issues, analyze root causes, and develop effective solutions to address technical challenges.Collaborate with cross-functional teams across South East Asia to implement remedies and enhancements to improve system performance and...

The technical lead is responsible for the technical related planning and execution throughout the project lifecycle, including gathering and understanding business requirement, workshop planning, and working closely with project manager, and vendor to ensure business user requirements are met. Key Responsibilities: - Conduct system wide requirement...

**JOB DESCRIPTION** - Conduct thorough visual and functional inspections on returned machines and spare parts to assess condition and usability. - Assist in the refurbishment and restoration of machines and spare parts to a functional and acceptable condition. - Ensure all refurbished parts and machines are securely packed for storage or shipment, preventing...

**Responsibilities**: - Technical Sales Specialist - IT Tech Research (M) Sdn Bhd - **Job Description**: - Responsible for business development activities within assigned territories. - Manage and maintain good relationship with existing and potential customers to identify new opportunities. - Achieving monthly sales targets by servicing existing customers...

MYR 2,500 - MYR 3,500Requirements : Candidate must possess at least SPM or STPM or equivalent.Minimum 1-2 years experience required in IT technicial supportMust be able to handle basic hardware / software and have trouble-shooting skillMust be able to handle basic hardware / software installationMust be able handle basic network / printer...

Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features, specifications, repairs, and entitlements.Window Servers SupportAssist and help troubleshoot on Window issueAssist on Weekly Cadence WindowPerform Monthly OS patching Window management:Planning and schedule time for patching activityPrepare the report...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

Job **Description**: - Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. - Proactively manage, troubleshoot in resolving Technical Support issues. - Responsible to contact Principal Technical Support team for any troubleshooting cases. - Responsible for preparing / updating of User Guide and Technical Documentation. - Provide...

DescriptionPerform pre-sales activities: Product presentations, solutions portfolio, proposals and proof-of-concept activities.Gather and analyze customer needs and business requirements to identify technical solution opportunities.Maintain good working relationship with partners and customers.On-the-job training and certification will be...