Telemarketing Manager

1 week ago

Shah Alam, Malaysia MPS Full time

**Our Opening and Your Responsibilities**
- Develop and implement telemarketing strategies and campaigns to generate leads, increase sales, and meet monthly targets.
- Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
- Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
- Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
- Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
- Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing and sales teams to align telemarketing efforts with overall business objectives and strategies.
- Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
- Track and report on telemarketing performance and present findings to senior management.
- Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.

**What You Need to Succeed**
- Proven work experience as a Telemarketing Manager or similar role.
- Excellent leadership and management skills with the ability to motivate and inspire a team.
- Strong sales and negotiation skills, with a proven track record of achieving targets.
- Outstanding communication and interpersonal skills, with the ability to build rapport and establish relationships over the phone.
- Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.
- Ability to analyze data and generate meaningful insights to enhance telemarketing strategies.
- Proficiency in using telemarketing software and CRM systems.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of telemarketing laws and regulations.
- Ability to adapt and thrive in a fast-paced and dynamic environment.

**Required Qualifications**
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in telemarketing, preferably in a managerial role.
- Familiarity with sales techniques and strategies.
- Proficiency in MS Office suite.
- Exceptional problem-solving skills.
- Ability to handle objections and difficult situations with professionalism and tact.
- Demonstrated ability to work effectively both independently and as part of a team.

**Our Offer to You**
- Stable employment conditions based on the contract of employment
- 13.5 months contractual bonus
- Medical care with the dental package
- Life insurance

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

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