Ocean Export Customer Service

3 days ago

Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

The Ocean Export Customer Service will be based in Penang,

**The Role**:

- Ensure smooth and timely freight process flow.
- To prepare several documents for international transportation
- Manage and negotiate rates with contracted vendors in procuring spaces and services
- To ensure accurate and timely client and vendor billing
- To ensure accurate data entry into the operating system
- Cooperate with customers in arranging their international shipments, meeting customer service standards.
- To comply to regulations which includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements
- Understand department process flow, continually looking for areas of improved efficiency.
- To ensure all customers SOP are followed as per Customer SOP
- To work with the team on meeting KPI standards, as per the company’s procedure.
- To monitor shipment reports to ensure total customer satisfaction and overseas communication.
- Help Supervisor for daily review Stat 1 and operational reports and work with team on updating event codes.
- To audit files and work with team on meeting OPS
- Build and maintain strong relationships with vendors and customers.
- Assess vendors at defined intervals per company policy, focusing possible improvement with corrective action plans where needed.
**The requirement**:

- Minimum 2 years of experience in Ocean Export
- Effective interpersonal and communication skills
- Good Microsoft Office skills (Excel, Word, etc.)
- Strong organizational skills, Pro-active and Emotional resilience.
- Fluent in English
- Self-reflecting and open-minded
- Initiative and able to work independently.

Pay: RM2,500.00 - RM2,700.00 per month

Schedule:

- Monday to Friday
**Experience**:

- Ocean Export: 2 years (preferred)

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