Guest Experience Manager

**Responsibilities**: - Responsible for creating memorable guest experience. - Anticipate guest needs and build rapport with customers. - Attend to inquiries and handle guest complaints professionally and diligently. - Strong upselling skill. - Follow up on guest comments to establish solutions appropriate to problems highlighted. - Maintain the Front...

Responsible for creating memorable guest experience. - Anticipate guest needs and build rapport with customers. - Attend to inquiries and handle guest complaints professionally and diligently. - Strong upselling skill. - Follow up on guest comments to establish solutions appropriate to problems highlighted. - Maintain the Front Office information folder with...

**Responsibilities**: - Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery. - Develop and implement strategies to maximize revenue and minimize costs. - Ensure compliance with all hotel policies, procedures, and safety regulations. - Recruit, hire, train, and develop a high-performing team of staff members. -...

**Responsibilities**: - Sells to new, existing and prospective customers considering goals set forth in the sales strategy. - Negotiating optimum rate for the benefit of the business and to ensure guest satisfaction and repeat business. - Conduct site inspection as required and maximize up-selling opportunities whenever possible. - Develops and maintains...

**Responsibilities**: - Sells to new, existing and prospective customers considering goals set forth in the sales strategy. - Negotiating optimum rate for the benefit of the business and to ensure guest satisfaction and repeat business. - Conduct site inspection as required and maximize up-selling opportunities whenever possible. - Develops and maintains...

**Housekeeping Supervisor (Hotel)** Join our team at Lone Pine Hotel as a Housekeeping Supervisor. You’ll lead room quality checks, support the team on the floor, and ensure exceptional guest experiences. **Key Responsibilities** - **Guest Service**: - Check and release rooms to ensure quality before guest arrival (VIP rooms checked thoroughly). -...

**Front Office Assistant** **Location**: Lone Pine Hotel, Batu Ferringhi, Penang **Department**: Front Office **Employment Type**: Full-time (shift work, including weekends/PH) **Key Responsibilities** - Welcome guests, handle check-in/check-out, and room assignments. - Manage reservations, amendments, cancellations, and no-shows via PMS. - Process...

Responsible to ensure the efficient arrival and departure of all guests. Ensuring consistency in service delivery - Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly and be efficient in promotions - Provide quality service with co-workers, to...

Collaborate with the Director of Sales and Marketing to develop the annual Business Plan, Hotel Budget and Marketing Plan. - Cultivate strong client relationships through attention to detail, promptly follow up, and demonstrating empathy for customer perceptions and needs while maintaining professionalism. - Generate periodic sales reports that highlight...

**Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Ensure proper credit, check-in, check-out and cash handling - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel,...