Guest Experience Manager

Responsible for creating memorable guest experience. - Anticipate guest needs and build rapport with customers. - Attend to inquiries and handle guest complaints professionally and diligently. - Strong upselling skill. - Follow up on guest comments to establish solutions appropriate to problems highlighted. - Maintain the Front Office information folder with...

**職責：** - 負責創造難忘的賓客體驗。 - 預測客人的需求並與客戶建立融洽的關係。 - 專業、勤勉地接受詢問並處理客人投訴。 - 較強的追加銷售能力。 - 跟進客人的評論，制定適合突出問題的解決方案。 -...

**Responsibilities**: - Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery. - Develop and implement strategies to maximize revenue and minimize costs. - Ensure compliance with all hotel policies, procedures, and safety regulations. - Recruit, hire, train, and develop a high-performing team of staff members. -...

**Responsibilities**: - Sells to new, existing and prospective customers considering goals set forth in the sales strategy. - Negotiating optimum rate for the benefit of the business and to ensure guest satisfaction and repeat business. - Conduct site inspection as required and maximize up-selling opportunities whenever possible. - Develops and maintains...

**Responsibilities**: - Sells to new, existing and prospective customers considering goals set forth in the sales strategy. - Negotiating optimum rate for the benefit of the business and to ensure guest satisfaction and repeat business. - Conduct site inspection as required and maximize up-selling opportunities whenever possible. - Develops and maintains...

**Housekeeping Supervisor (Hotel)** Join our team at Lone Pine Hotel as a Housekeeping Supervisor. You’ll lead room quality checks, support the team on the floor, and ensure exceptional guest experiences. **Key Responsibilities** - **Guest Service**: - Check and release rooms to ensure quality before guest arrival (VIP rooms checked thoroughly). -...

**Front Office Assistant** **Location**: Lone Pine Hotel, Batu Ferringhi, Penang **Department**: Front Office **Employment Type**: Full-time (shift work, including weekends/PH) **Key Responsibilities** - Welcome guests, handle check-in/check-out, and room assignments. - Manage reservations, amendments, cancellations, and no-shows via PMS. - Process...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in a function rooms, bars, lounges, restaurants, pool area or in-room dinning. You will: set or prepare the outlet ready for service including keeping assigned areas stocked with supplies respond to guests' needs & wants requests, e.g. food...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment...

Collaborate with the Director of Sales and Marketing to develop the annual Business Plan, Hotel Budget and Marketing Plan. - Cultivate strong client relationships through attention to detail, promptly follow up, and demonstrating empathy for customer perceptions and needs while maintaining professionalism. - Generate periodic sales reports that highlight...