Operations Command Center Analyst

7 days ago

Kuala Lumpur, Malaysia Abhidi Solution Full time

Our Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration.

**Duties and Responsibilities**:

- Serve as a liaison and strategic change agent for the Operations Command Center by working across regions and departments at all levels, to identify root causes, trends, and potential sources of problems, then owns the execution of projects to effect change.
- Take responsibility to share experiences with peers through knowledge management activities by creating and documenting resolutions, knowledge base articles and/or procedural materials for future reference.
- Highly detail-oriented with a strong ability to manage and execute simultaneous projects and tasks.

**Knowledge, Requirements and Abilities required**:

- Language Fluency - The analyst should have the ability to converse fluently in English. Additional languages are an added advantage, not a requisite.
- Communication Skills - This role requires excellent written and verbal communication to successfully prepare reports and interact with team members cross functionally along with other key decision-makers.
- Analytical Thinking - The ability to successfully assess technical and operational needs, so strong analytical and data assessment skills are vital with strong attention to details.
- Requirements Gathering - The analyst plays an important role in gathering data related to command center requirements and specifications, so they should have a strong grasp of best practices and validation processes.
- Technical Aptitude - This role balances technology and business coordination, the analyst will need to be familiar with the technologies and processes our organization uses every day.
- Team Coordination - Analyst will work closely with internal teams and key stakeholders in different functions, so they should have strong team leadership, collaboration, coordination skills.
- Flexible Work Hours - As the role covers command centers that are across multiple time zones, the analyst will need to be flexible to work across APAC, EMEA and NAM time zones.

**Experiences and Skills**:

- Experience with SQL, PowerBI, and Microsoft 365 including Teams, SharePoint, OneDrive and Power Automate an added advantage, not a requisite.
- Preferably has computer programming and technical knowledge in.Net, SQL, C# or Python languages is an added advantage, not a requisite.
- 2-5 years of experience working in a technical and business administration role with project management or dealing with large sets of data.
- Experience building reports and dashboards from large data sets and multiple data sources.

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Schedule**:

- Rotational shift

Pay: RM3,500.00 - RM4,500.00 per month

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