Current jobs related to Command Center Analyst - Kuala Lumpur - Abhidi Solution Private Limited

  • Operations Command Center Analyst

    24 hours ago

    Kuala Lumpur, Malaysia Prometric Full time

    About Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver...

  • Operations Command Center Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Tuesday 11 March 2025 at 16:00 | Expires Monday 14 April 2025 at 15:59Job DescriptionOur Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of...

  • Operations Command Center Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Tuesday, March 11, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PMAbout Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions,...

  • Technical Support Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    About the RoleWe are looking for a talented Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. As a key member of our Global Operations Command Center function, you will play a critical role in supporting in and out-of-channel exam delivery and candidate experience.Your primary responsibilities will include planning and...

  • Global Operations Center Coordinator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Job OverviewPrometric Ireland Limited is seeking a highly skilled and detail-oriented professional to join our team as an Operations Command Center Analyst. In this role, you will be responsible for overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks.The ideal candidate will have a mix of...

  • Global Operations Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    At Prometric Ireland Limited, we're seeking an exceptional individual to join our team as a Global Operations Analyst. This role is perfect for a detail-oriented and innovative professional who can adapt quickly to new situations.About the JobThe Operations Command Center function needs an experienced analyst to support in and out of channel exam delivery...

  • Level 1 Application Command Center Lead

    6 days ago

    Kuala Lumpur, Malaysia Allianz Full time

    Level 1 Application Command Center Lead Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the...

  • Contact Center Performance Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Prometric Ireland Limited is looking for a Contact Center Performance Analyst to join their team.This role will involve analyzing data to drive decisions and implementing effective resolutions. The ideal candidate will possess excellent analytical skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Analyze data to identify...

  • Technical Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    We're looking for a highly skilled Technical Support Specialist to join our team at Prometric Ireland Limited. As a key member of our Operations Command Center, you will play a critical role in ensuring the smooth delivery of exams and providing exceptional candidate experience.About the JobThe successful candidate will be responsible for planning and...

  • Shared Services Center Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

    Job SummaryFragomen seeks a Shared Services Center Analyst to support the finance shared services team in various aspects of financial operations. The ideal candidate will have a strong background in finance, excellent analytical skills, and the ability to work independently and as part of a team.Key Responsibilities:Financial Transaction Processing: Process...

  • Cyber Security Operations Center Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

    At Net2Source Inc., we are looking for a highly skilled Cyber Security Operations Center Analyst to join our team. As an Associate-level Analyst, you will be responsible for performing initial triaging of security alerts, following runbooks to perform investigations, escalating alerts to the SME team as required, and monitoring the availability and health of...

  • Japanese Speaking Globalcore Customer Advocate

    4 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Work with L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from the escalations through monitoring pending tickets and escalated Tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request. - Arrive...

  • Security Operations Center Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HRS Hospitality & Retail Systems Full time

    Security Operations Center Analyst (SOC)The ideal candidate will receive and look into alerts daily. Reviews XPR/SIEM alerts to see their relevance and urgency. Carries out triage to ensure that a genuine security incident is occurring. Oversees and configures security monitoring tools. Addresses security incidents. Uses threat intelligence such as updated...

  • Customer Service Center Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time

    Your Role">You will be responsible for technical support in the customer service center, including maintenance and management of phone systems, email systems, and online chat tools.Our ideal candidate has at least 1.5 years of customer service or technical support experience, with experience working in a customer service center preferred.They should have a...

  • Japanese Speaking Globalcore Customer Advocate

    4 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Work with L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from the escalations through monitoring pending tickets and escalated Tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request. -...

  • Fire Command Center

    3 days ago

    Kuala Lumpur, Malaysia Exchange 106 Full time

    Support the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...

  • Fire Command Center

    2 days ago

    Kuala Lumpur, Malaysia Exchange 106 Full time

    Support the Control Room Manager in all aspects of the Service within the remit provided by Head of Safety, Security & Services. Ensure a five-star service on all levels. - To Supervise Control Room Operations. Main Responsibilities - Work closely with the Control Room Manager, Duty Security Manager, Security, and Control Room Officers to help project and...

  • Security Analyst III, Global Security Operation Center

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Australia Full time

    Security Analyst III, Global Security Operation Center (SOC)3 weeks ago Be among the first 25 applicantsWhy choose Logicalis?As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of...

  • Workforce Management Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

  • Bpo Contact Center Quality Analyst

    7 days ago

    Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

    **BPO Contact Center Quality Analyst (Bilingual - Mandarin & English)** **About the company**: Headquartered in US, a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. **Office location: Kuala Lumpur** **About the role**: The Quality Analyst (Bilingual - Mandarin & English)...

Command Center Analyst

3 weeks ago

Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

**Operations Command Center Analyst**

You are naturally detail-oriented, innovative and pragmatic. Leverage data while overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks. Your broad responsibilities will include working with client service managers or executives to gather additional information about command center specifications, then work directly with project managers or cross functional team members to translate these new needs into deliverables. This position offers great experience working on global technology systems and the ability to learn and develop new skills while working on projects.

**Roles & Responsibilities**
- Plan and execute cross-functional support command centers across multiple time zones (APAC,

EMEA, NAM) for high profile clients aimed at ensuring the best possible experience for our
- Work cross functionally with internal departments to transform and streamline existing

and maximize effectiveness and efficiency.
- Serve as a liaison and strategic change agent for the Operations Command Center by working

across regions and departments at all levels, to identify root causes, trends, and potential sources

of problems, then owns the execution of projects to effect change.
- Take responsibility to share experiences with peers through knowledge management activities by

creating and documenting resolutions, knowledge base articles and/or procedural materials for

future reference.

issues.

experience.
- Highly detail-oriented with a strong ability to manage and execute simultaneous projects and

tasks.

**Requirements**:

- **Language Fluency** - The analyst should have the ability to converse fluently in English. Additional

languages are an added advantage, not a requisite.
- **Communication Skills** - This role requires excellent written and verbal communication to

successfully prepare reports and interact with team members cross functionally along with other

key decision-makers.
- **Analytical Thinking** - The ability to successfully assess technical and operational needs, so strong

analytical and data assessment skills are vital with strong attention to details.
- Requirements Gathering - The analyst plays an important role in gathering data related to

command center requirements and specifications, so they should have a strong grasp of best

practices and validation processes.
- **Technical Aptitude** - This role balances technology and business coordination, the analyst will

need to be familiar with the technologies and processes our organization uses every day.
- **Team Coordination **- Analyst will work closely with internal teams and key stakeholders in

different functions, so they should have strong team leadership, collaboration, coordination skills.
- **Flexible Work Hours** - As the role covers command centers that are across multiple time zones,

the analyst will need to be flexible to work across APAC, EMEA and NAM time zones.

**Experiences and Skills**
- Experience with **SQL, PowerBI**, and **Microsoft 365 including Teams, SharePoint, OneDriv**e **and**

**Power Automate** an added advantage, not a requisite.
- Preferably has computer programming and technical knowledge in **.Net, SQL, C# or Python**

languages is an added advantage, not a requisite.
- 2-5 years of experience working in a **technical and business administration role with project**

**management or dealing with large sets of data.**
- Experience building reports and dashboards from large data sets and multiple data sources.

Pay: RM3,500.00 - RM4,500.00 per month

Schedule:

- Monday to Friday