Retail Training Specialist

4 days ago


Petaling Jaya, Malaysia Mediconstant Pharmacy Sdn Bhd Full time

Responsibilities include conducting in-store and classroom training.
- Product knowledge & product demonstration skill, working on customizing and/ or localizing training materials, and evaluating results after each training session.
- Conduct field coaching to the retail team on product, skill & service protocols.
- Work closely with Marketing Manager and Pharmacist to identify efficiency, processes, and challenges with team members and recommend ways to overcome and improve overall store and staff performance.
- Maintaining optimum, upscale brand image by monitoring staff customer service skills, consultation, grooming, makeup, and store cleanliness.
- Store visits to observe customer purchase behavior's, coach, and motivate team members at Point Of Sales to ensure the product information, sales pitch, and selling journey are effectively carried out.
- Complete relevant training reports and provide input and feedback on training materials, coaching methods, and tools.
- To guide and coach in all virtual consultation skill sets and live-streaming activities in stores.

**Job Requirement**:

- **Product knowledge**: Basic health and supplement knowledge
- At least 3 to 5 years of relevant experience, preferably from the retails sector.
- Degree or Diploma in respective field.
- **Communicate effectively both verbally and in writing.**:

- Self-driven, positive, pro-active, highly motivated individual and able to meet deadlines.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)



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