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After Sales

3 weeks ago

Ipoh, Malaysia Executive Compass Full time

Expect to **support US time zone**, working hours from 6am - 3:15pm, might need to support on weekend if needed.

**Responsibilities**:

- Responsible for managing post sales activities related to processing RMA’s service requests, and service billings.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Manage Install base updates for customer assets.
- Perform customer master maintenance - supporting new account set-up, account clean-up, and miscellaneous account updates.
- Review all Orders for completeness to ensure they are booked in accordance with company’s Global Booking Policy.
- Interface with shipping and logistics teams to follow up on shipping status.
- Process escalations for customers with a down system.
- Ensure all service orders are entered into ERP system timely and manage customer communication.
- Provide Order Status and Tracking Information to Internal and External customers.
- Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
- Provide month end and quarter end support as needed to achieve Corporate Goals.
- Participate in Projects which support Department and Corporate goals.

**Requirements**:

- Degree with minimum 4 years related experience in a Customer Service/Order Management related role in a complex business environment.
- Strong attention to detail and commitment to operational excellence.
- Outstanding written and verbal communications skills. (Must be fluent in English)
- Well organized and able to effectively handle multiple tasks.
- Must work US hours and weekends as required.

**Job Type**: Permanent

Pay: RM4,000.00 - RM6,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

Application Question(s):

- Are you able to support US time zone? (6am -3:15pm working hours)

**Education**:

- Bachelor's (preferred)

**Experience**:

- After Sales & Service role: 3 years (preferred)
- RMA: 3 years (preferred)