Analyst - Credit Debt Collection - 1year

**Where do you fit in?**

**Job Description Summary**
- Drives daily operational excellence for the designated credit sub-process (Cash Application & Allocation)
- Responsible for managing/performing operations of designated credit sub process
- Stakeholders include Debt Collection team, Cash Management Team, E-Banking, Banks, Reporting & Analysis team, Credit Risk Managers

**Purpose of Role**
- Provide support to the team manager on managing unapplied cash and improving automation rates.

**Accountabilities**
- Communicate with Debt Collection team to resolve allocation issues.
- Applies knowledge and understanding of banking process in resolving issues arising from various modes of receipts.
- Reconciles accounts and pro-actively resolves disputes through support from Debt Collection team
- Ensure performance metrics are met and performs the monthly reconciliation of General ledger accounts
- Monitor Accounts Receivables and Perform Manual Entries.
- Analyse unidentified receipts and properly coordinated with the bank, cash management team (back-end treasury); and to other relevant parties to ensure resolution within prescribed timeline.

**Challenges**
- This is critical to managing the exposure levels of our customers and to our debt collection teams. Clear understanding of Account Receivables and basic accounting principles. Ability to deal with internal and external customers where situations requiring tact and professionalism. Ensure all Cash related controls are operated effectively per designed.
- Critical Activities should be explicitly managed - Direct Debit, Rejection, Reinstatement of bounced cheque and Refund.
- Should be adaptable to change and willing to support process improvements opportunities for final decision and implementation cross team/teams (i.e. Automation; macro).
- Ensure that work instructions are up to date. Should collaboratively worked with Superuser/Subject Matter Expert for any changes impacting global WI or local WI.

**What’s the role?**
- Responsible for performing debt collection activities for Shell operating units under Finance Operations KL scope.
- To provide support to the Debt Management Lead
- Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
- Adhere to the escalation process in carrying out the debt collection activities.
- Responsible for managing release of credit blocked orders.
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
- Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
- Handle customer queries as well as that of the Customer Service Center
- Coordinate with Sales and the business account reviews on assigned portfolios.
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
- Negotiate and recommend repayment of overdue debts.
- Recommend for credit line increase/decrease/revocation when deemed necessary.
- Contribute ideas on process enhancements/improvement.
- Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed.
- Identified excellence by objective results, trainer’s assessments, and management evaluation
- Handles complex accounts and knows the in/out of the process.
- Has good communication skills and maximizes this to deliver above average performance in debt collections
- This role will have an exposure to business leaders and third-party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

**What do we need from you?**

**Qualifications:

- Degree in Accounting or any related Finance/Business course
- Minimum 1-2 years’ experience in any Accounting-relevant related field. (Understanding of SAP is an added advantage)
- Language proficiency: English, Mandarin is an added advantage
- Excellent interpersonal and communication skills
- Team player
- Experience in performing call outs and other collection efforts to third party customers.

Behaviour:

- Strong aptitude for managing processes and driving towards best-in-class process performance
- A passion for learning soft and business partnering skills
- Learner mindset

Professional Experience
- This role requires a result driven, focused individual with excellent communication skills and high self-motivation. He/She must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team, resiliently. He/She must be able to encourage team members in team delivery and positively engage wi