Analyst - Credit Debt Collection (Thai)

1 week ago

Cyberjaya, Malaysia Shell Full time

**Where you fit**:
**What's the role**:
**1. Debt Collection and Cash Allocation**:

- Perform debt collection activities and ensure timely collection of customer debts in line with contracted payment terms.
- Adhere to the escalation process in carrying out the debt collection activities.
- Manage the release of credit blocked orders.
- Perform cash allocation activities and ensure timely allocation.
- Investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
- Perform accounts reconciliation when necessary.
- Negotiate and recommend refinancing of overdue debts.
- Recommend for credit line increase/decrease/revocation.
- Handle customer queries as well as that of the Customer Service Centre.
- Coordinate with Sales and the business account reviews on assigned portfolios.
- Maintain and foster good working relationships with Sales, the business, and with relevant FO business partners.

**2. Data Analysis**:

- Gather data, analyze and report findings.
- Conduct analyses to solve relatively standardized or repetitive information and data queries/problems.
- Support stakeholders in understanding analyses/outcomes, guides based on basic data analysis.
- Interaction with others demands influencing and persuasion in a tactful manner to obtain and understand the background of information.

**3. Process Improvement**:

- Identify shortcomings in current processes, systems, and procedures and make suggestions and give input to improve existing methods, systems, and procedures.

**4. Reporting and Analysis**:

- Perform reporting and analysis when required.

**5. Other Accountabilities**:

- Backup other countries when required.
- Provide out of office support during Saturday on a rotation basis.
- Follow Thailand Public Holiday.

**Debt Recovery**:

- Maintain and submit quarterly provisions for all OUs in the team.
- Act as the focal for T&S when communicating with Business and internal/external legal parties.
- Recommend best action forward for accounts under debt recovery or already under legal.

**Role requirement**:

- Degree in Accounting or any related Finance/Business course.
- 1-2 years of relevant work experience.
- Experience in performing call outs and other collection efforts to third party customers.
- Experienced and adept with SAP system.
- Excellent interpersonal and communication skills.
- Possess strong problem-solving skills, with very good attention to detail.
- Team player.
- Communication and negotiation skills
- Critical thinking and attention to details
- Independence and self-discipline
- Receivables Management: Skill
- Operational Credit Risk Management: Skill
- Business Acumen & Partnering: Skill
- Credit Policies & Compliance: Knowledge
- Manage Bad Debt: Knowledge
- Change Management: Knowledge
- Credit Risk Assessment: Knowledge

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