Onboarding & Field Support Executive (Part-time / Internship Welcome)

3 days ago


Nusajaya, Malaysia GarGeon Sdn. Bhd. Full time

**Job Scope**:
We are looking for a proactive, people-oriented individual to join our team in supporting **hauler onboarding and digitization** on the GarGeon platform. This role bridges the gap between our system and hauler users, ensuring a smooth transition from manual to digital operations.

**Key Responsibilities**:

- Provide **on-site or remote assistance** to hauler partners and drivers during onboarding.
- Guide users step-by-step on using the **GarGeon mobile app and web portal** for collection tasks and admin processes.
- Work closely with drivers and admin staff to **simulate tasks**, ensure proper usage, and troubleshoot issues.
- Support onboarding documentation and checklists.
- Be the “go-to” support during the transition phase, **handholding where necessary** to ensure adoption.
- Collect feedback and report usability issues to our internal team.
- Occasionally accompany drivers to **simulate collections** and system use in the field (where necessary).

**Who Can Apply**:

- **University students** pursuing degrees or diplomas in:

- Information Technology
- Logistics / Supply Chain Management
- Business Administration
- Other relevant fields
- Those looking for **part-time or internship** opportunities with hands-on experience in digital adoption and operational support.
- Friendly, **approachable**, and **patient** in guiding others.
- Good communication in **Bahasa Malaysia** (English/Mandarin is a bonus).
- Willing to **travel occasionally** for on-site guidance or support visits.
- Tech-savvy enough to understand and explain basic app functions.
- Eager to learn and grow in a **fast-paced startup environment**.
- Bonus: Has own transport and willing to follow hauler routes if needed (claimable).

**Job Types**: Part-time, Internship, Student job
Contract length: 6 months

Pay: RM15.00 - RM20.00 per hour

Expected hours: 12 - 20 per week

**Benefits**:

- Meal allowance

Schedule:

- Monday to Friday
- On call

Application Question(s):

- Have you ever guided someone through using a new app or system before?
- Are you comfortable riding along with drivers on-site to show them how to use a mobile app?
- Imagine a hauler driver gets frustrated and says “I don’t understand this app.” What would you say or do?
- How would you handle a situation where the hauler’s admin staff keeps making the same mistake on the GarGeon system?
- Do you have any past experience supporting field teams (e.g., logistics, operations, drivers, or admin staff)?
- This role may require occasional visits to the hauler’s location or riding with their driver. Are you able and willing to travel for this purpose (within your region)?
- What languages can you communicate in fluently?

Work Location: Hybrid remote in Nusajaya (Johor Bahru)



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