Consumer Care Executive

3 days ago

Kuala Lumpur, Malaysia MyGENO.com Full time

**Position : Consumer Care / Key Account Executive**

**Salary Range : RM 2,500 - RM 3,500 + Commission**

**Working Hours : 9.00am - 6.00pm (Monday - Friday)**

**Location : Old Klang Road, KL**

**Job Scope**
- To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers.
- To ensure the potential leads information are accurate before sending to the Company's existing consumers.
- To develop positive relationship with the potential leads and existing consumers.
- To perform on-boarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
- To record consumers' information in the Company's internal system.
- To monitor and report campaign's status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign's listing performance in our Company's website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.

**Requirements**:

- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
- Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences can be considered.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)
- English (required)
- Mandarin (required)

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