Customer Care Executive
3 days ago
_**Singapore Bank in Malaysia looking for Customer Care Executive**_
- Support Singapore customers
- Ensures highest standard of service delivery on personalised phone services to our customers.
- Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
- Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
**Job Highlights**:
- Attractive additional monthly allowances
- Accessible via public transport (LRT)
- Quarterly performance bonus (KPI incentives)
**Requirements**:
- SPM, Diploma, Degree in any discipline
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service
- Possess a pleasant voice & good telephone etiquette
- Possess good communication skills (verbal and written English)
- Able to speak in Mandarin will be an added advantage
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
-
Customer Care Executive
2 weeks ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Customer Care Executive** **Working Location **:Old Klang Road, KL **Working Hours**: Any 5 days a week (may including weekend), 2 shift rotation - 10am - 7pm - 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues...
-
Customer Care Executive
3 weeks ago
Kuala Lumpur, Malaysia GENO Management Full timePosition : Customer Care Executive Salary : RM 2,500 - RM 3,500 Location : Medan 28, Old Klang Road Working Hour : Any 5 days a week (may including weekend), 2 shift rotation 10.00 am - 7.00 pm / 1.00 pm - 10.00 pm - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...
-
Global Customer Care Strategist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeKey Accountabilities:This role involves implementing the global customer care strategy in the region and driving performance of the agency customer care network.Main Responsibilities:Implementation of the global customer care strategy in the region along with related matrices, tools and processes.Improve KPIs for key processes, service quality & productivity...
-
Customer Care
2 days ago
Kuala Lumpur, Malaysia Elabram System Full time__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...
-
Customer Care
3 days ago
Kuala Lumpur, Malaysia Elabram Full timeJob Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...
-
Customer Care Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zenyum Full timeAbout This RoleThe Customer Care team is responsible for ensuring that all Zenyum customers attain a best-in-class experience through their journey with our invisible braces and consumer products line.You will be the primary contact point with our customers to attain that picture-perfect Instagram-worthy smile. Join our team as we look to spread smiles...
-
Pbtb Executive, Customer Care
2 weeks ago
Kuala Lumpur, Malaysia Prudential plc Full timePBTB | Executive, Customer Care Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...
-
Customer Care Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeWe believe that our people are our greatest asset.This role offers a unique opportunity to develop your skills and expertise in customer care.As a Customer Care Professional, you will be responsible for delivering exceptional customer experiences.Key responsibilities will include responding to customer inquiries and resolving issues in a timely manner.You...
-
Customer Care Specialist
1 day ago
Kuala Lumpur, Malaysia MYFLEX HEALTH GROUP SDN BHD Full timeJob Purpose Assisting day to day operations of the Bureau and / or home care sections, by taking shift request from clients/hospitals and completing each booking by telephone and on the computer system. You will also speak to staff on an on-going basis, to take availabilities, make changes to information and refer issues such as pay queries to the right...
-
Regional Customer Care Operations Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeLocation:Kuala Lumpur, MYRegional Customer Care Operations ManagerLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...
-
Regional Customer Care Operations Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeLocation: Kuala Lumpur, MYRegional Customer Care Operations ManagerLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...
-
Regional Customer Care Operations Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Customer Care
2 weeks ago
Kuala Lumpur, Malaysia Koh Sim Lui Full time**Responsibilities**: - Learning and understanding company insurance products. - Answering calls and responding to customer complaints. - Accessing customer accounts and policy schedules. - Providing customers with detailed information about policies and products. - Recommending available products. - Forwarding customers to sales agents when a policy needs...
-
Intern - Customer Care
3 days ago
Kuala Lumpur, Malaysia Virtualflex Sdn Bhd Full time**Responsibilities**: - The Customer Care Intern is a trainer who is responsible for handling enquiries, comments, and complaints related to products and service. The ultimate goal is to enhance customer experiences by providing necessary technical assistance and queries solution.**Benefits**: - EPF - SOCSO - Annual Leave
-
Sinhala Speaking Customer Care Executive
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full timeJob DescriptionAs a skilled Sinhala Speaking Customer Care Executive, you will be responsible for delivering exceptional customer experiences through various communication channels. You will work closely with our team to resolve client issues, process requests, and maintain strong relationships with our customers.Main ResponsibilitiesHandle client inquiries...
-
Customer Care Executive
4 weeks ago
Kuala Langat, Malaysia MyMedic Innovation Sdn Bhd Full time1. Entertain complaints 2. Update in complaint system 3. Site visit 4. Investigation Report 5. Weekly report for KPI 6. Support in Research & Developement 7. Market survey for new products 8. Prepare materials for presentation 9. Support in tender submission 10. Prepare product specification 11. Manage, record & prepare samples **Requirements:...
-
Customer Care Executive
8 hours ago
Kuala Langat, Malaysia MyMedic Innovation Sdn Bhd Full time1. Entertain complaints 2. Update in complaint system 3. Site visit 4. Investigation Report 5. Weekly report for KPI 6. Support in Research & Developement 7. Market survey for new products 8. Prepare materials for presentation 9. Support in tender submission 10. Prepare product specification 11. Manage, record & prepare samples **Requirements:...
-
Manager, Customer Care
2 weeks ago
Kuala Lumpur, Malaysia Prudential Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Executive, Customer Care
2 weeks ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us **Job Description**:- Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and Corporate Internet Banking customers.- Support transformation initiatives...
-
Customer Care Officer
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeAbout the job Customer Care Officer (Kuala Lumpur, Malaysia)Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence...