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Order Management Junior Executive

2 weeks ago

Seri Kembangan, Malaysia Akribis Manufacturing Full time

**Order Management responsible to accept, validate & process an order submitted with precision and accuracy while managing customer's expectation in the event there is a blocker/challenges for the order/s to be delivered as per customer's preferred date with end to end accountability to achieve agreed benchmarks and within the compliance set forth by the company /division/ department.**
- Manage Quote to Order Process.
- Purpose of this position is window and responsible in initiating and replying to correspondence received from customers.
- Major task is to perform customer order data entry into system and send acknowledgement to customers in a timely and professional manner.
- Managing service orders to ensure timely delivery to customers
- Develop and maintain good customers relations, work together with other departments to achieve higher customer loyalty
- Maintain regular customer updates on order status (order delays/ expedition/change of request)
- Responsible to follow up with customers (changes in MOS/drop shipment instructions/ shipping documents & etc.) and coordinate the shipment changes/requirement with internal team
- Liaise closely with shipping department to ensure timely shipment delivery arrangements.
- Generate Proforma invoices for advance payment customers and follow up.
- Generate and provide official invoices to customers and assists AP/AR payment and related issues.
- Actively participate in all continuous improvement activities to achieve the company goals.
- Any other task assigned as and when required.

**Requirements**:

- 1-3 years working experience. Preferably experience working in a call center/ fast-paced sales environment
- Preferably Language Proficiency (English/Mandarin) and moderate written and oral communication skills.
- Microsoft office skill-Excel
- Good understanding of order transaction and BC/MRP order process
- Able to work independently and has initiative, good interpersonal communication skills.
- Fast worker and able to multitask and take on new roles as and when assigned.
- Detail oriented and strong teamwork skills
- Strong working relationship with sales team to meet sales target and objectives.

**Salary**: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
Schedule:

- Monday to Friday