Product Technical Support

4 days ago

Puchong, Malaysia CERT ACADEMY SDN BHD Full time

**Requirements**

**WHAT YOU WILL NEED**:

- At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
- At least 1 Year(s) of working experience in sales or related field.
- Excellent presentation, communication & interpersonal skill.
- Good command of both written and spoken in English and Bahasa Malaysia. Mandarin will be added advantage (But not compulsory)
- Computer literacy with practical experience in MS Office.
- Willing to travel. Possess own transport (car) & valid driving license

**HIGHLY RECOMMENDED IF YOU ARE**:

- Experience in corporate sales will be an extra advantage.
- Experience in installation of furniture/equipment will be an extra advantage as well.
- Possess good interpersonal skill & strong communication.
- Good appearance and presentable.

**Responsibility**

**WHAT YOU WILL DO**:

- Provide AED related service & Equipment Dispatch to client (Deliver AED/AED accessories/Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED)
- Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
- Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
- Handle all AED service-related matters and ensure a high standard of work quality.
- Generate revenue and meet sales targets as per company expectations.
- Provide accurate, valid, and complete information pertaining to client queries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain good collection payment from client
- Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**Benefits**

**Job Highlights**
- Competitive Salary and Sales Commission.
- Employee benefits: EPF, PERKESO, Medical, Insurance, etc.
- Performance Based Bonus:twice a year (Based on sales performance)
- Company Trip / outing (in & out country), Events & CSR Program every month.
- Excellence Awards to recognize employees' performance (Best Attendance, Best Employee, Long-Service, Performance Consistency, Top Sales)
- Soft skill & Sales Training is provided for Self-Development
- Car Allowance, Gadget Allowance, Profit sharing is available for Higher Position
- Flexible working arrangement (T&C)
- Monday
- Friday
- Career Progression Opportunities.
- Public Holidays Entitlement (All Federal & State Holidays)

**Additional Benefits**
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Performance Bonus
- 5 Working Days
- Annual Bonus
- Medical Insurance
- Company Trip

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- AED service: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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