Customer Experience Specialist

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...

**Company Description** Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and...

Automation & Chatbot Specialist - Customer Experience Specialist **Location**: First Avenue, Kuala Lumpur **Salary**: RM4,000 **Job Type**: Full-time, Permanent We are seeking a skilled **Automation and Chatbot Specialist** to build and enhance chatbot workflows and automation solutions for E-Hailing Support. This role involves collaborating with...

Communicates concise and accurate information in response to customer inquiries. - Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner. - Follow up customer cases/complaints end to end. - Serves as the customer’s advocate by solving problems on the customer’s behalf by...

**Job description** - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

**Key Accountabilities**: - Supports Account Management function through education, and redirection of issues to correct stakeholders for post-sales functions. - Promotes self-service tools to non-managed clients through education. - Supports trend reporting of key performance metrics across relevant OE tiers: Mid-Market, non-managed Enterprise and...