Universal Service Banker

1 week ago

Johor Bahru, Malaysia Citi Full time

The Universal Banker is an intermediate level position responsible for the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives. **Responsibilities**: - Deliver high quality customer service to internal and external customers, and respond to and resolve account service issues - Execute various financial transactions, in accordance with bank policies and procedures - Transform service transactions to sales opportunities and refer opportunities to segment partners where appropriate - Educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking) - Participate in sales/ service activities by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. - Identify inconsistencies in data, define business issues and formulate recommendations on policies, procedures or practices - Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets **Qualifications**: - 0-2 years of relevant experience preferred - Previous financial sales and customer service experience preferred - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - Bachelor's Degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Consumer Sales - **Job Family**: Branch Sales - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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