Client Servicing Assistant Manager

7 days ago


Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

**SUMMARY**:
Assisting in servicing & attending to corporate & insurance clients.

**KEY TASKS & ACCOUNTABILITIES**
- Attending to Tender / Prepare quotation upon request
- Attending to prospect presentation / briefing upon request
- Assisting on client's report to help client to understand the current claims trends
- Supporting Insurance Marketing Team/ Brokers during meetings with clients
- Managing the clients’ expectations and requirements to ensure the delivery is within SLA
- Handling clients’ inquiries, complaints, billing enquiries and payment extension/ service requests.
- Interface daily with internal partners in accounting, field services, new business, and operations.
- Creating a positive onboarding experience for new clients
- Managing clients’ expectations and requirement in their benefit management through IT platform (mobile apps and web portal). Working closely with IT and claims team.
- Reviewing and preparing Service Level Agreement - communicating with all related department on the SLA requirements by clients.
- Preparing clients’ renewal documentation (Due Diligence etc) & keeping track of all client’s annual renewal.

**Requirements**:

- Computer literacy in Microsoft Office (Power Point, Excel & Word)
- At least 4-5 years of relevant experience in client servicing.
- Required language(s): Bahasa Malaysia, English

**Full-Time position(s) available.

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)



  • Petaling Jaya, Malaysia Nielsen Full time

    The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become...


  • Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

    **SUMMARY**: Assisting in servicing & attending to corporate & insurance clients. **KEY TASKS & ACCOUNTABILITIES** - Attending to Tender / Prepare quotation upon request - Attending to prospect presentation / briefing upon request - Assisting on client's report to help client to understand the current claims trends - Supporting Insurance Marketing Team/...


  • Petaling Jaya, Malaysia AICPA Full time

    **About the Role**: The IT Service Manager leads the service management function for the Global Technology Services department. Adopt a customer and service-centric approach for the provision of IT service delivery. Manage all communications between IT and the wider business, guide quality and operational efficiencies of IT service management. You will...


  • Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities for CLIENT SUCCESS ASSISTANT MANAGER** - Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling. - Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer...

  • Account Manager

    2 weeks ago


    Petaling Jaya, Malaysia Shopper360 Full time

    **Role** **Duties & Responsibilities** - Meet and liaise with clients to discuss and identify their advertising requirements - Work with agency colleagues to devise an advertising campaign that meets the client's brief and budget - Present (alongside agency colleagues - particularly the account manager) the campaign ideas and budget to the client - Work...


  • Petaling Jaya, Selangor, Malaysia Citi Full time $60,000 - $120,000 per year

    At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities** - Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable - Review business and marketing...


  • Petaling Jaya, Selangor, Malaysia DKSH Full time

    Job SummaryManage client accounts to ensure smooth client business integration and drive business growth of clientsAct as key liaison between Client, Sales and internal stakeholders in developing and executing trade marketing plans in-line with sales and marketing objectivesKey ResponsibilitiesTo lead and execute the overall departmental sales forecast and...


  • Petaling Jaya, Selangor, Malaysia Envicion Studio Full time 40,000 - 60,000 per year

    Company DescriptionEnvicion Studio is a Malaysia-based marketing agency specializing in property branding, digital marketing, and immersive storytelling experiences. We partner with developers and brands such as Sunway, Setia, Glomac, and EcoWorld to create emotionally engaging campaigns that are both impactful and effective. Our innovative approach helps...

  • Client Manager

    1 week ago


    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...