Assistant Manager Client Management

2 days ago

Petaling Jaya, Selangor, Malaysia DKSH Full time

Job Summary

  • Manage client accounts to ensure smooth client business integration and drive business growth of clients
  • Act as key liaison between Client, Sales and internal stakeholders in developing and executing trade marketing plans in-line with sales and marketing objectives

Key Responsibilities

  • To lead and execute the overall departmental sales forecast and demand analysis process
  • Monitor inbound/outbound stock movement, track inventory status, manage stocks transfers, shipment planning to external warehouses and all supply chain related follow-ups
  • Collaborate with sales, supply chain, and external stakeholders to ensure timely execution of trade plans through accurate stock and POSM allocation
  • Gather and report client operational results in comparison to KPIs set in the service level agreements, compile inventory and demand planning trackers, and sales execution summaries for internal and external use
  • Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution (e.g., repacking/other value added-services), escalating to senior management as appropriate
  • Manage and schedule business communications and business review meetings with clients' management teams

Education & Qualifications

  • Degree in Business Administration, Marketing, or related fields
  • Minimum 4-5 years experience in FMCG, Trade Marketing, or Demand Planning roles preferred

Functional Skills & Knowledge

  • Strong Excel - data analysis, pivot tables, Vlookup, data formatting
  • Working knowledge of SAP (added advantage)
  • Familiarity with sales forecast, POSM, supply chain, and trade promotions
  • Excellent organization, detail-oriented and analytical skills
  • Proactive with strong follow-up and co-ordination skills across internal and external stakeholders
  • Able to work under pressure and manage multiple timeline

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